Engineer-Projects & Field Support (West) at 75F APAC

Overview

Set up and manage pre/post-sales support and field operations for HVAC IoT solutions.

Key Responsibilities

• site coordination
• hvac optimization
• pre‑sales support
• post‑sales support
• service sales
• rca reporting

Tasks

-Responsible for Site Visit and Site Coordination. -Work with project engineers to submit proposal and implement technology solution to improve HVAC efficiency. -Create infrastructure for providing pre-sales support for site surveys, audits & assist in project proposals. -To be involved and carry out planning, execution, and updates for all daily on-site work. -Set up post-sales tech support infrastructure. Will include in-depth troubleshooting on 75F hardware & software platforms, Root Cause Analysis reporting, reference library & training tools, remote installations, etc. -Build service sales team for selling value-added services to existing client base. -Responsible for customer and vendor interactions. -Set up the pre and post-sales customer support infrastructure. Will include call logging, escalation, deployment of in-house & outsourced engineers in the field, call closure, monitoring of customer SLAs. -Maintain and improve the CSAT score.

Requirements

• b.tech
• crm
• hvac
• people mgmt
• p&l mgmt
• 4-8 yrs

What You Bring

-Should have had people responsibility for at least 3 years. -B.E./B.Tech from a reputed university. -Should have had P&L responsibility for at least 3 years. -Should have channel as well as Enterprise experience. -Should be familiar with industry-standard CRM/equivalent. -Should have a proven track record of delivering targets consistently. -Should have worked with large Indian or multinational organizations. -Should have 4-8 years relevant work experience. -Should have worked with the HVAC industries for the majority of his/her career.

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About 75F Apac

-Powered by machine learning and IoT, their solutions predictively balance airflow, chilled water and lighting to optimize environments. -They’ve launched a regional Network Operations Centre in Bengaluru to monitor systems in real time and enhance customer support. -They partner with utilities like Singapore Power to tailor HVAC control systems suited to tropical climates.

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