Traffic Management Center (TMC) Operations Specialist

Overview

Manage traffic operations on I-24 SMART corridor, ensuring public safety.

Key Responsibilities

• asset management
• smartway ops
• its software
• traffic control
• incident response
• data analysis

Tasks

-Work in a dynamic operation environment with the primary goal of public safety for all roadway users. -Use asset management system for project devices to monitor, log tickets, and update maintenance statuses. -Post alerts, notifications, and messages as needed -Operate access and control traffic management devices using TDOT SmartWay Central Software (CCTV, Variable Speed Limit (VSL), Lane Control Signs (LCS), Dynamic Message Signs (DMS), etc.) and other equipment to monitor the interstate and arterial corridors of the I-24 SMART Corridor. -Cooperate with Region TMC partners (THP, TDOT, HELP Operators, Local Law Enforcement, Fire Rescue, etc.) as well as Emergency Operations Centers, adjacent TMCs and other TDOT Districts to coordinate resources for incidents. -Relay incident and roadway information to other TDOT departments and coordinate with Asset Maintenance staff to respond to roadway events. -Provide guidance to responders and motorists during severe traffic-related events -Support staff in identifying traffic congestion along the arterial network, based on pre-defined performance measures, while implementing pre-defined traffic mitigation measures in a timely manner. -Activate appropriate response(s) to detect and/or report incidents, including, but not limited to, dispatch of service patrols, location assistance to first responders, and notification to the public -Employ various software applications to control ITS field devices, monitor traffic flow, and perform data analysis -Manage special event operations as directed by TDOT.

Requirements

• high school
• ged
• public safety
• emergency management
• transportation dispatch
• customer service

What You Bring

-High school diploma or GED required -Experience in public safety, emergency management, transportation dispatch, customer service, or a similar environment preferred

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About Arcadis

-Evolved into a global design, engineering and consultancy powerhouse. -Excels in major infrastructure, water management, urban building, transport and industrial manufacturing projects worldwide. -Recent standout assignments include flood defences in New York, the Sydney Metro, and sustainable legacy planning for the Paris Olympics. -Structured around core business areas—Places, Mobility, Resilience and Intelligence—backed by digital centres of excellence. -Notable for blending data-driven tools with traditional consulting to optimise asset lifecycles and smart infrastructure.

Sector Specialisms