Ensure that services are delivered smoothly and consistently across the contract and facilitate improvements to the delivery of the contracted services over time.
Oversee Responsive, Planned and Project side of operational delivery for the region.
Be accountable for the implementation, adherence and management of a compliance regime in the region assigned.
Manage the selection of Service Delivery Partners (SDP's) for particular works and monitor the performance of all SDP's to ensure the terms and conditions of Agreements are met;
Effectively manage Works Supervisors and Project Managers to ensure Customer Service levels are met and Contract and Business KPI's exceeded.
Requirements
sdp management
construction management
building license
business administration
planned works
domestic building
Experience in managing, monitoring and evaluating the performance of SDP's
Qualification in Building and Construction management, Business Administration or a related field.
Solid experience in the delivery of contracts where Service Delivery Partners (SDP's) are used to deliver services.
Extensive prior experience managing and delivering of planned works program. In a similar role and/or industry.
Hold a valid Building License.
Experience in building and construction management, especially within a domestic building environment.
Benefits
Perks@Downer: healthcare discounts, great savings on retail purchases, car purchases and much more.
Training and development to support and diversify your career.
With 30% of vacancies filled internally you'll find real opportunities to advance your career.
Employee Assistance Program: professional support for you and your family when you need it most.