Community Support Specialist

Overview

Assist community managers with compliance, training, and property projects in affordable housing.

Key Responsibilities

• inspection prep
• compliance audits
• market analysis
• data management
• resident communication
• staff training

Tasks

-Assist Community Managers with preparations for MOR and agency inspections. -Assist Community Managers with Rent Ups, Lease-Ups, or projects with major renovations to ensure complete implementation and compliance with housing program requirements and directives as appropriate. -Communicate with residents and applicants as needed. -Assist Community Managers with property marketing and outreach efforts. -Will provide training and coaching to administrative staff as needed. -Conduct Site Compliance Audits on behalf of the VP to ensure compliance with all regulatory programs. -Organize or add data to files, software, etc. -Conduct market studies and competition analysis as required. -Provide overall assistance to Community Managers and Regional Managers at the direction of the AVP for those who have heavy workloads, special projects, or are out on PTO. -Performing all duties as part of the role of a Community Manager. -Research and correct site issues as directed.

Requirements

• yardi voyager
• ms office
• housing management
• compliance
• bachelor's
• team supervision

What You Bring

-Frequent weekly local travel required and an occasional overnight stay when needed. -Yardi Voyager experience desired or other accounting or housing software programs a plus. -Prior experience with financial & accounting matters with understanding of payables, receivables. -Complete resident income certifications as required. -Minimum 1-2+ years team supervision experience including coaching, training and performance management skills desired. -Experience with lease-ups preferred. -Resourceful – able to make decisions with appropriate guidance when needed. -Strong MS Office suite skills (Word, Excel, PowerPoint, Outlook) required. -Flexible, adaptable, with ability to multi-task and juggle several projects at one time. -Ability to effectively coach, train and manage fellow employees on projects. -Ability to negotiate contracts. -Effective problem-solving skills – good listening skills; to collaborate, understand and work with employees, residents and prospective residents alike. -Experience in collaboratively resolving resident, employee, vendor and financial problems preferred. -Minimum High School / GED Equivalent required. -TCS, COS, other Housing industry certifications strongly preferred or willing to obtain. -Physical attendance at assigned work location(s) during scheduled hours is essential. -Ability to communicate effectively – demonstrated strong verbal and oral communication skills. -Excellent business professionalism, business judgment, common sense for handling day-to-day matters. -Bachelor’s degree in Business, Management, preferred. Minimum Associates degree with equivalent experience desired. -Bilingual (Spanish) helpful. -Minimum 1+ years’ compliance experience with Low Income Tax Credit (LIHTC), HUD – Section 8, HOME, and other compliance knowledge needed. -Flexibility/ability to travel up to 35% locally and up to 60% overnight on a weekly basis as needed or assigned. -Work independently, as well as collaboratively in a team environment. -Excellent organizational and time-management skills. -Prior experience with recertifications desired. -Ability to keep accurate records and meet all required reporting deadlines. -This position is not fully remote. Candidates must reside in Rochester, NY or within commuting distance to support required in-person site visits and maintain a regional presence. While some remote work is permitted, regular travel within the region is an essential function of the role. The Rochester Resource Center will serve as your base office, with weekly travel as needed to your assigned portfolio of communities and apartments. -Minimum 3+ years apartment rental/housing management experience required, preferably in affordable housing industry. -Excellent, demonstrated customer service skills and experience to interact with all levels of fellow employees, residents, visitors, community representatives, housing authority representatives, others.

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Benefits

-40 Hours per Week

About Conifer Realty

-Founded with a vision to provide high-quality, affordable housing and mixed-use developments. -Develops, finances, owns, and operates residential and commercial properties across the country. -A key player in urban revitalization and the creation of sustainable, vibrant communities. -Experienced in multifamily housing projects, with a focus on enhancing community living. -Specializes in tax-credit financing, bringing innovative funding solutions to housing projects. -Continues to grow through strategic partnerships and a commitment to long-term property management.

Sector Specialisms