IT On-Site Support Analyst

Overview

Provide technical support to end‑users, manage hardware/software, and maintain network systems.

Key Responsibilities

• active directory
• vmware
• mdm
• voip
• network devices
• dynamics nav

Tasks

-Support Microsoft Dynamics NAV user administration, including user permissions, and access controls. -Set up the boardrooms for video conferencing calls and troubleshoot any -Manage user accounts in Active Directory, including creation, modification, and deletion, ensuring proper access rights and security protocols are followed. -Troubleshoot and resolve problems related to Windows 10, Windows Server 2019, Linux, LAN/WAN, Microsoft 365, and other applications. -Occasional travel to other -Configure and manage Mobile Device Management (MDM) solutions for Android and iOS devices, ensuring device security and compliance. -Administer TELUS Business Connect VoIP system, including user management, call routing configuration, and troubleshooting. -Manage virtualization infrastructure using VMWare, including VM provisioning, performance monitoring, and troubleshooting. -Provide training and guidance to end-users on the use of IT systems, software applications, and security best practices. -Configure laptops/desktops/mobile devices for new -Create documentation/manuals for rolling out new technology. -Configure and maintain Cisco Meraki firewalls and switches, as well as Ubiquiti access points, to ensure network security and optimal performance. -Provide technical support to end-users via telephone, email, or in-person, resolving hardware, software, and network-related issues in a timely manner. -Diagnose and resolve technical problems with laptops, desktops, printers, mobile devices, and other peripherals promptly and efficiently. -Maintain accurate records of support activities, including incidents, resolutions, and inventory, to facilitate knowledge sharing and trend analysis. -Stay informed about new technologies and trends in IT support. -Ensure security and systems upgrades are applied and kept up to date on laptops and desktops.

Requirements

• active directory
• ccna
• crowdstrike
• voip
• cybersecurity
• help desk

What You Bring

-Proficiency in server and network administration (Active Directory, DNS, DHCP, HTTP, SSL, TCP/IP protocols, WAN/LAN configuration, VPN, Wi-Fi). -Knowledge of CrowdStrike and troubleshooting is an -ITIL, CCNA/CCNP certifications are an -Post-secondary degree or diploma in an IT-related program. -Periodic requirement to be on-call outside of standard business hours to support the needs of the -Ability to work some flexible hours including nights and weekends on -Knowledge of VoIP phone systems (TELUS Business Connect). -Familiarity with Android/iOS -Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users. -Knowledge of Microsoft Teams and -Customer-focused mindset and a passion for delivering exceptional service to end-users. -1-3 years of experience in an IT help desk or support role. -Experience with Windows desktop -Knowledge of cybersecurity concepts to prevent cyber- -Knowledge of Microsoft -Possess a valid G license with access to a vehicle -Strong problem-solving skills and attention to detail, with the ability to diagnose and resolve technical issues efficiently. -Knowledge of Microsoft Dynamics NAV, SQL Reporting Services, Jet Reports, and ZAP Reports.

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Benefits

-Working in a busy office environment with frequent

About Saint-Gobain North America

-North America has evolved into a materials innovator shaping buildings, transport, industry, and even space tech. -Operating through some 150 locations, blending local manufacturing with global R&D. -Fueled by a major Northborough research center and a global R&D legacy. -Typical projects span from high-performance building envelopes and industrial insulation to automotive glass and aerospace components. -Specialisms stretch across Construction, Industrial, Energy & Environment, Aerospace, Automotive, and Life Sciences sectors. -Channels global scale into regional impact—think major infrastructure and innovation. -Materials help power NASA missions, medical breakthroughs, and everyday comfort.

Sector Specialisms