Veteran Administration Caller - Customer Service

Overview

Phone-based VA customer service rep recommending wheelchair lifts.

Key Responsibilities

• call handling
• database entry
• document transmission
• customer consultation
• data logging

Tasks

-Operate telephone to answer calls, provide/verify information, take messages and forward calls as needed (Call Center Experience or similar a must) -Enter warranty information into database -Transmit information or documents to customers, using computer, mail, or facsimile machine; -Consult customers over the phone on their home accessibility needs and match the correct products and benefits -Document calls' information into database

Requirements

• typing
• communication
• word
• excel
• analytical
• customer service

What You Bring

-Strong typing capabilities and PC proficiency -Ability to communicate well to both prospects and customers -Administrative and clerical procedures and systems such as Word and Excel -Excellent analytical, decision-making, and organizational skills -1 year of experience; -Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction;

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About Harmar

-Specializing in vehicle lifts, stair lifts, and ramps. -Products are designed to improve accessibility for individuals with mobility challenges. -Serves a broad range of sectors, including residential and commercial markets, with an emphasis on improving independence and quality of life. -Innovative solutions include mobility lifts for vehicles, residential accessibility products, and custom solutions tailored to individual needs. -Aims to provide high-quality, reliable products that enhance daily living for those with mobility issues. -Notable for its commitment to designing and manufacturing durable and easy-to-use mobility products, becoming a trusted name in the industry.

Sector Specialisms