Regional Catering Manager (£37,000)

Overview

Lead and manage catering operations across South East Wales sites, including staff cafés.

Key Responsibilities

• food preparation
• hygiene compliance
• menu costing
• team leadership
• stock management
• cash reconciliation

Tasks

This role is all about people — leading teams, developing talent, and creating a positive, collaborative culture. You’ll bring energy, organisation, and a passion for food and hospitality, helping us deliver memorable experiences for both visitors and colleagues alike. In addition to overseeing our visitor-facing catering outlets, you’ll also be responsible for our staff and team café areas, ensuring they remain comfortable, well-managed spaces that support our wider workforce. We’re looking for a hands-on Regional Catering Manager to lead and support our catering teams across all South East sites. This is not a desk-based role — you’ll be actively involved in kitchen operations, working alongside your teams to deliver consistently high standards of food and service. You’ll set the tone, lead by example, and ensure our cafés/restaurants are welcoming, well-run, and aligned with our values. -Oversee all aspects of food preparation, service, and delivery in a high-volume, seasonal catering environment to ensure exceptional quality. -Ensure compliance with food hygiene and safety standards, including maintaining Safer Food Better Business (SFBB) and HACCP documentation. -Contribute to marketing and events planning, supporting the development of a customer-focused product and annual events programme. -Drive customer satisfaction and loyalty by delivering high-quality service and becoming a regional leader in food and hospitality. -Lead and manage a team of permanent and seasonal staff, driving performance, customer service, and achievement of KPIs. -Develop and cost menus, manage food orders, and monitor theoretical vs. actual GP to stay within budget. -Support staff development through 1:1s, training plans, succession planning, and food hygiene accreditation (Levels 1–3). -Act as an Operations Coordinator, ensuring the safe and efficient running of the site as part of a rota. -Enhance the food and beverage offering using fresh, local produce and aligning with customer expectations and market trends. -Manage operational controls, including tills, cash reconciliation, stock management, staffing levels, and cost controls.

Requirements

• ms word
• excel
• outlook
• customer service
• catering ops
• health & safety

What You Bring

We’re not looking for fine-dining chefs — we’re building a team of food lovers who care about quality, consistency, and community. If you’ve got experience managing catering operations, working in kitchens, and leading teams, we’d love to hear from you. -Proficient IT skills – MS Word, Excel, Outlook. -Ability to communicate effectively in English. -Excellent customer service skills, from a customer focused background with the ability to communicate at all levels. -Demonstrable experience in high volume Catering / Restaurant operation, using fresh produce. -Knowledge of regulatory requirements associated with food hygiene licensing law, Premises licence, FSA, EHO, trading standards. -Practical Health & Safety experience in a high volume Cafe/Restaurant environment. -Demonstrable experience of food service & food production in a high volume establishment to a set standard, exceeding expectations and customer perception.

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Benefits

Across our two South East Offices, we’re proud to provide well-managed staff and team café areas that offer more than just meals. These spaces are designed to be welcoming, relaxing, and energising — places where colleagues can take a break, connect with one another, and recharge during their day. Job Function Leisure and Hospitality Work Type Permanent Our visitor centres are set in some of the most breath-taking locations across Wales, welcome over 1 million guests each year. From water sports and mountain biking to peaceful walks and scenic café views, our centres offer memorable experiences that connect people with nature — and great food plays a key part in that journey. Providing for our workforce isn’t just about facilities — it’s about creating a culture of care. Through our catering teams and café spaces, we aim to foster a positive working environment where everyone feels valued and supported. Our people are at the heart of everything we do — and we believe that looking after them starts with the basics: good food, comfortable spaces, and a sense of belonging. Annual Salary £37,000 You will be contracted to work weekends & bank holidays over a 7 day rota, working 5 days out of 7. Rota to be agreed in advance - we can be flexible with notice. We understand that a well-fed team is a happy team. That’s why we focus on offering nutritious, tasty, and affordable food options that cater to a variety of needs. Whether it’s a quick bite between shifts or a sit-down meal with teammates, our catering provision plays a vital role in supporting wellbeing, morale, and productivity. -Supportive team and environment. -Free car parking. -25 Days annual leave plus public holidays (pro rata). -Beautiful location and surroundings. -Childcare voucher Scheme. -Staff discounts (restaurants, water sports and bike hire).

About D?R Cymru Welsh Water

-Delivers water and wastewater services to customers in Wales through a not-for-profit business model, reinvesting profits into service improvement. -Operates across a vast service area, providing essential water treatment, waste management, and distribution systems to millions of people. -Focuses on sustainability, aiming to reduce environmental impact while improving infrastructure for future generations. -Projects range from large-scale water treatment plants to small local network upgrades, enhancing water quality and reliability. -Manages water resources with a focus on efficient use and wastewater treatment processes. -Plays a significant role in the Welsh economy through employment and contributions to community well-being. -Invests heavily in technology and innovation to optimize operational efficiency. -Ensures safe, clean water availability despite challenges like climate change and increasing demand. -Aims to be a leader in water sustainability and customer service beyond its immediate service area.

Sector Specialisms