ASO4 Housing Officer

Overview

Provide tenancy support, advocacy and dispute resolution for vulnerable public housing tenants.

Key Responsibilities

• debt management
• stakeholder relations
• client support
• housing solutions
• dispute resolution
• home visits

Tasks

-Managing tenancy related debt matters -Build positive working relationships with colleagues, stakeholders, and community members. -Work with customers who have experienced significant life challenges or trauma -Provide housing solutions for vulnerable people experiencing a range of social and economic hardship -Resolving disputes and concerns involving public housing tenancies -Conduct home visits for vulnerable and complex tenants

Requirements

• driver licence
• children check
• police clearance
• digital tech
• cloud software
• community service

What You Bring

-Demonstrated understanding of the cultural requirements and specific housing issues that impact on tenancy outcomes for Aboriginal people and people with a disability. -Valid Australian Driver’s Licence which must be maintained. -Demonstrated ability to clarify situations, act impartially, influence and negotiate to effectively mediate conflict, diffuse challenging situations, and devise solutions. -Good problem-solving skills and the confidence to make decisions independently -Proven ability to handle complex and sensitive assessments with care and empathy -Strong skills in managing competing demands and prioritising your workload -Demonstrated ability to prioritise workload and manage competing demands to achieve performance measures. -DHS Working with Children Check (renewed every 5 years). -Demonstrated experience in identifying and responding to risk and vulnerability through assessments, support, advocacy, and appropriate referrals. -Satisfactory National Police Clearance. -Experience in delivering community or human services -Proficient in using digital technology and customer information systems to deliver efficient service -Competence in efficiently using digital technology, including mobility devices, customer information systems and cloud-based software applications. -Qualifications in Community Service, Social Science or Human Services are a plus but not essential

People Also Searched For

Benefits

-Supportive, energetic team environment. -Opportunity to make a difference in the lives of vulnerable South Australian's. -Learning and career development opportunities. -Career progression within SA Housing Trust. -Pre-tax salary sacrifice options.

About Sa Housing Trust

-Established to deliver affordable housing and support to South Australians in need of safe housing. -Focused on providing housing solutions to low-income households and vulnerable communities. -Leverages government funding and partnerships to enhance housing affordability and accessibility. -Oversees the management, maintenance, and development of a large number of public housing properties. -Specializes in large-scale housing projects across residential, government, and community-based sectors. -Aims to reduce homelessness by offering sustainable and equitable housing solutions. -Regularly innovates in the field of housing development to meet evolving community needs.

Sector Specialisms

Security Clearance

-satisfactory national police clearance -dhs working with children check (renewed every 5 years) -valid australian driver’s licence (must be maintained) -mandated notifier of child abuse under the children and young people (safety) act 2017