Assistant Community Manager- Varela

Overview

Support community manager in leasing, financials, resident relations, and operations.

Key Responsibilities

• invoice processing
• payment posting
• collections management
• leasing software
• financial reporting
• compliance monitoring

Tasks

-Comply with federal, state and company policies, procedures and regulations. Ensure that all proper and legal documents are received, current, accurately verified and entered into the computer from new vendors, prior to payment being processed. -Ensure that all invoices received from the properties are approved, entered and paid within a timely manner. -Learn and ensure compliance with all company, local, state and federal safety rules. -Greet prospects and qualify by covering all criteria. Record all prospect visits and initial contact. -Demonstrate community and apartment/model and apply product knowledge to clients needs by communicating the features and benefits. -Represent the company in a professional manner at all the times. -Prepare, review and close financial books for assigned properties on a monthly basis. -Assist in outreach marketing, social media presence, business to business marketing, removing/updating banners, balloons, signs, flags, etc. -Ensure apartment is ready for resident to move-in. -Record service requests and inform the maintenance team. Answer questions for residents about community, repairs, amenities, rules, etc. Follow up with residents after service request is completed to ensure satisfaction. -Record, analyze and maintain accounts submitted to collections agency. Update collection logs monthly. -Assist prospect in completing application and secure deposit in accordance with the company procedures and Fair Housing requirements. -Monitor lease expirations and renewals. Distribute and follow-up on renewal notices. -Review and act on all delinquent accounts including current resident rent balances, current resident small balances, former resident balances, and collection account activities. -Update leasing software, process applications for approvals, and submit processed applications to the Community Manager for approval. Follow up with applicant regarding status. -Create and assist new resident with lease execution. Orient new residents to community. -Assist in planning resident functions. Attend functions and participate as host for any functions as directed by the Community Manager. -Review and analyze resident ledgers to debit, credit and total accounts to maintain property financial records. -Maintain follow up communication via email and telephone. -Contribute to cleanliness and curb appeal of the community on continuing basis. -Ensures that unsafe conditions are corrected in a timely manner. -In conjunction with the Community Manager, maintain a successful resident retention and renewal program including the timely distribution of renewal letters maximizing both high retention rates and rental increases. -Record resident charges and monies collected and prepare deposit reports and back up daily. -Prepare statement of accounting notices for past residents. -Accept rental payments and post rents in property management software. -Interact with residents on a daily basis by listening to requests and concerns. -Complete final and interim account statements for former residents. Communicate and collect outstanding balances and record payments by given deadline. -Assume Community Managers duties/authority in absence of community manager in accordance with company and community guidelines.

Requirements

• microsoft office
• cam
• college degree
• osha
• fair housing
• communication

What You Bring

-Experience with Microsoft Office including Outlook, Word, Excel and community software. -Must be able to work evenings and weekends -Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) -College degree -OSHA laws and regulations or willingness to obtain within six months. -Must possess strong attention to detail and sales ability. -Successfully pass a drug screen -Must possess a positive attitude and patience in all circumstances. -Ability to work a flexible schedule, including evenings and weekends. -Understand the Apartment Association lease and contracted credit report application. -Must obtain the Fair Housing certification within 30 days of hire and prior to interaction with prospects or residents -Valid Driver's License -High School Degree or equivalent -1+ years experience as an Assistant Community Manager and/or related experience -Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem. -Demonstrate strong oral and written communication skills.

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About Northwood Ravin

-Through a partnership between Northwood Investors and Ravin Partners, the firm emerged from a legacy of multifamily development and real estate investment. -Headquartered in North Carolina with offices extending from Washington DC to Dallas, its regional presence spans the Southeast and Mid-Atlantic. -Managing and developing luxury for-rent and mixed-use housing across multiple states. -Typically delivers high-end apartment communities, complete with resort-style amenities—rooftop bars, saunas, fitness lounges—designed by its own in-house teams. -Maintains full in-house services including architecture, interior design, marketing, revenue management, concierge, maintenance education and event planning. -Notable projects include LEED-registered communities like Trinity Commons and major urban towers in Charlotte such as The VUE and Uptown 550. -Signature approach: feedback-driven design iterations post-launch ensure evolving resident experience and long-term performance. -Houses award-winning, sound-insulated apartments with high ceilings, energy-efficient appliances, wine storage and spa-inspired baths. -Stands out for blending boutique hospitality design with scalable multifamily development under one roof.

Sector Specialisms

Security Clearance

-must successfully pass a drug screen