Income Officer - Fixed term until March 2026

Overview

Manage rent arrears, provide budgeting advice, and prevent homelessness for tenants.

Key Responsibilities

• debt recovery
• benefit advice
• court representation
• caseload management
• tenant support
• financial inclusion

Tasks

We are looking for a dedicated Income Officer to join our team on a permanent basis. This is a vital role within the business, focused on both the recovery of rent arrears from current tenants and the prevention of future debt through proactive engagement. You will manage your own patch, building strong relationships with residents to provide advice, support, and practical solutions that promote financial inclusion and sustain tenancies. -Undertake recovery action for current and former tenancy debts including rent arrears, court costs and miscellaneous debts -Provide assistance to vulnerable tenants and liaise with Neighbourhood Officers and other organisations to prevent homelessness. -Produce Notices of Seeking Possession and additional documentation relating to County Court proceedings -Represent customers in dealing with benefit issues, including preparing cases and appearing at tribunals. -Provide representation for Incommunities in County Court for the recovery of arrears when required -Assist Incommunities teams by accepting and prioritising referrals for benefit and money advice. -Manage a caseload of welfare benefits and money advice cases. -Provide advice on budgeting, employment, life skills, and tenancy management. -Provide budgeting and benefits advice to promote financial independence. -Build and maintain strong links with DWP, Housing Benefit departments, and local partners. -Promote financial inclusion by teaching basic budgeting and money management skills. -Conduct telephone triage and provide tailored debt advice, including signposting to specialist services. -Assess and assist customers at risk of tenancy failure, developing outcome-based action plans. -Provide advice and specialist assistance to Neighbourhood Officers and other agencies. -Participate in campaigns promoting money advice and benefit take-up and create related publicity materials.

Requirements

• driving licence
• safeguarding
• social housing
• debt management
• welfare rights
• communication

What You Bring

We're proud to be a Mindful Employer, committed to mental health and wellbeing. We also hold the ‘Committed' Menopause Friendly Accreditation, recognising the importance of support in the workplace. -Full driving licence and use of a suitable vehicle for work. -Good understanding of Safeguarding children and adults. -Experience of dealing with socially and/or financially vulnerable individuals. -Good understanding of the Social Housing Sector and factors affecting at risk customers. -Organised and Self Motivated. -Experience of advocating for people, managing debt and giving budgeting advice. -Experience of dealing with Welfare rights and Benefits. -Experience of working in the social Housing/Support sector (desirable) -Confident communication & interpersonal Skills.

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Benefits

Based in Bradford, a city known for its rich cultural diversity, we serve vibrant communities. As a social housing provider, we're passionate about making a real difference by providing safe, affordable homes and improving lives. -Our Hub: our wellbeing and benefits site, with exclusive access to discounts and savings (at over 800 retailers) -Hybrid working -Training, development, and funded qualification opportunities. -Essential car user allowance per year plus mileage as you will be expected to use your own vehicle for work purposes -Annual leave: 28 days plus public holidays (pro rata) -A supportive culture that values employees work life balance. -Social Housing Pension Scheme with up-to 10% employer contribution -Option to buy and sell annual leave -Free parking onsite. -Starting salary of £32,507 per year (pro rata) -Access to an Employee Assistance Programme which includes help with medical, financial, and legal information, plus counselling and relationship support. -Corporate health scheme membership. -A team of trained Mental Health First Aiders who are available for colleagues to contact for support -Cycle to work scheme. -Local gym membership discounts.

About Incommunities

-Founded with the aim to provide affordable housing solutions across the UK. -Delivers a wide range of social housing services to local communities. -Specializes in managing and maintaining properties, with a strong focus on quality and sustainability. -Supports local neighborhoods through community engagement and partnership programs. -Provides additional services, including repairs, maintenance, and tenancy support. -Works closely with local authorities and other stakeholders to address housing needs. -Notable for its commitment to improving housing standards and tenant satisfaction.

Sector Specialisms