Guest Relations Executive

Overview

Ensure exceptional guest experiences by handling inquiries, check‑in/out, and coordination.

Key Responsibilities

• guest records
• reservation management
• check‑in
• front desk
• concierge services
• guest feedback

Tasks

-Maintain accurate guest records and update information in the hotel management system -Handle reservations, modifications, and cancellations as needed -Greet and welcome guests upon arrival, ensuring a warm and professional first impression -Manage guest check-in and check-out processes, ensuring smooth transitions -Provide information about hotel facilities, services, and local attractions -Coordinate with various departments to fulfill guest needs and resolve issues -Maintain a clean and organized front desk area -Assist with concierge services, including booking transportation and making restaurant reservations -Monitor guest satisfaction and collect feedback to improve service quality -Handle guest inquiries, requests, and complaints promptly and efficiently -Ensure compliance with hotel policies and procedures -Assist in organizing and coordinating special events or VIP guest arrangements

Requirements

• 2+ years
• hospitality degree
• hotel software
• team player
• problem solving
• english

What You Bring

-2+ years of experience in guest relations or customer service roles, preferably in the hospitality industry -Cultural sensitivity and adaptability -Ability to multitask and prioritize effectively -Empathy and patience when dealing with guest concerns -Professional appearance and positive attitude -Fluency in English; additional languages are a plus -Ability to work well under pressure and in a fast-paced environment -Team player with the ability to work collaboratively across departments -Bachelor's degree in Hospitality Management, Tourism, or related field preferred -Strong problem-solving abilities and attention to detail -Discretion in handling confidential information -Strong organizational and time management skills -Excellent communication and interpersonal skills -Proficiency in hotel management software and Microsoft Office suite -Ability to work flexible hours, including evenings, weekends, and holidays

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About Jll

-Founded over 200 years ago, JLL has become a global leader in real estate services and investment management. -With a presence in over 80 countries, JLL offers a wide range of services, including property management, advisory, and capital markets. -JLL manages iconic properties like the Shard in London and works with Fortune 500 companies to optimize real estate portfolios. -The company is known for its innovative solutions in real estate technology and sustainability. -Typical projects include large-scale urban developments, corporate relocations, and infrastructure advisory. -JLL has pioneered the integration of data-driven insights into real estate decision-making. -The company’s expertise spans across diverse sectors, such as residential, commercial, industrial, and infrastructure. -Notable for its long-standing history, JLL continues to shape the global real estate landscape.

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