Analyst - Customer Billing

Overview

Accurately bill customers, resolve billing issues, and support billing performance metrics.

Key Responsibilities

• billing setup
• exception resolution
• mimo corrections
• bill review
• price testing
• customer communication

Tasks

-Setup or remove customers from Summary (collective) billing, assist with all inquiries on summary billed accounts. -Responsible for resolution of billing exceptions including but not limited to billing and invoicing errors and outsorts, meter reading errors/implausibles, out of balance completing cases on time to prevent billing delays and completion of all work in support of achieving Billing SQI’s and Customer Service KPI’s. -Other tasks as assigned including but not limited to MIMO corrections, Billing FUA’s, posting reads, report review/reconciliations, Green Power, NEB emails. -Monthly bill review as assigned and participate in price change testing as needed. -Effectively communicates with Billing Team, Customer Service and other business areas on billing and customer inquiries.

Requirements

• associate's degree
• electric rates
• net energy
• problem solving
• customer centric
• excel

What You Bring

-Excellent oral and written communications skills -Net Energy billing tasks including but not limited to setups and removals, bank transfers and various other NEB tasks as assigned. -Customer Centric (internal and/or External) -Associate’s degree with 3 years of relevant experience preferred. -Strong knowledge of electric rate structure -Excellent problem solving and analytical skills. -Proficiency in Excel, Word

People Also Searched For

About Scottish Power

-Operates in electricity generation, transmission, and distribution and specialises in renewable energy, particularly onshore and offshore wind farms, and manages the transmission and distribution networks in South and Central Scotland, as well as parts of North Wales and North West England. -Provides electricity and gas to residential, commercial, and industrial customers across the UK, offering services such as smart metering, energy efficiency advice, and home services like boiler care and maintenance. -Has three main divisions: Energy Networks, Renewables, and Energy Retail and Wholesale.

Sector Specialisms