Lifestyle Manager

Overview

Manage resident events, amenities, and community partnerships to enhance lifestyle.

Key Responsibilities

• event coordination
• facility inspection
• reservation management
• program development
• budget oversight
• customer service

Tasks

-Support the narrative around the amenity and service experience to present to potential residents inclusive of actively participating in all weekly activations. -Transport boxes and equipment weighing up to 20 pounds -Build the company image by cultivating relationships with influential companies and figures throughout the area. -Synchronize Member and Resident check-ins and Reservations -Observe details in surrounding areas and on a screen -Conduct Facility walk thru to ensure safe & appropriate operation of equipment -Work in a space that includes indoor and outdoor spaces, with and without covering -Effectively motivate team members on a daily basis to promote a positive and exciting work environment. -Coordinate onsite events and outings, and support group activities to increase Member + Resident participation -Be available consistently for all shifts on the 5th + 41st floor amenity spaces in order to familiarize new + existing residents with our services and their new home. -Move throughout the property as needed -Prepare + drive various programming + partnership narratives, lessons learned, and playbooks for development projects. -Assist with guest policies and liability waivers for 1st time guests -Assist with amenity space reservations + 3rd party services -Stand behind a desk for the majority of an 8-hour shift -Uphold Sentral’s standards, best practices, policies and procedures, and value of excellence in customer service -Prioritize and fulfill the requests of all residents and guests with great friendliness, efficiency, confidentiality, and professionalism. -Provide exceptional customer service by adhering to company standards and responding promptly to all resident questions, concerns and requests. -Assist in overseeing the food and beverage operations for our Members’ club -Inspect Property routinely to ensure optimal conditions and report any repair or replacement needs to the respective Directors. -Coordinate all engagement events and activities -Greet residents by their name and with a smile to make guests feel welcomed and valued. -Assist with oversight of the budget, procurement of supplies needed to execute activations + events, mood board creation per activation + resident event, who/what/when/where document completion + Lifestyle folder oversight in the Google Drive -Develop positive relationships with residents to create a personal and welcoming environment.

Requirements

• high school
• microsoft office
• customer service
• supervisory
• food & beverage
• wellness

What You Bring

-High school diploma or GED required -Ability to make decisions and initiate action within established guidelines -Supervisory experience a plus -Solid understanding of Microsoft Office (Outlook, Excel, Word) -Own all lifestyle announcement creation + execution for the Sentral Life App as it relates to lifestyle programming -Minimum 4 years customer service experience -Comfortable working under pressure, handling stressful situations, and acting decisively in an aggressive environment -Ability to work independently and as part of a team -Excellent verbal and written communication skills -Keen attention to detail with a creative problem-solving approach -Move body in repetitive motions for extended periods of time -Wellness and Fitness experience a plus -Ability to sell/lease and drive sales without hesitation -Ability to work a flexible schedule, including evenings and weekends -Communicate with other persons in the building -Minimum 4 years Food and Beverage leadership experience

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Benefits

-Premiums apply for spouse, dependent, or family coverage plans -Deep Savings: All team members are Sentral receive discounted rates on pet insurance, attractions, rental cars, shows, events, and more! -Travel Discount: Team members (and their friends and families) receive travel discounts when they stay at a Sentral community. -Time Off That Grows with You: In addition to 11 paid holidays, Sentral offers 8 different types of paid time off (PTO) to meet all of life's demands. These 8 types of PTO include personal days that have no waiting period to use, one floating holiday each year, Enrichment Hours for volunteering or career development, and more! -Health & Wellness: We offer multiple medical, dental, and vision health plan options that begin the first month after your start date! There is one fully company-paid plan (no monthly premiums for you)*, and HSA and FSA options to set aside pre-tax dollars. -Invest in Your Future: Eligible after just three months of employment, we offer a 401(k) with a 4% company match to help you reach your savings goals.

About Sentral

-Blurs the line between home, travel, and work with its Home+ residential hospitality model. -Transforms upscale properties into flexible-stay communities for stays ranging from a night to a year. -Backed by key investors including ICONIQ Capital, Highgate Hotels, and Ascendant Capital. -Operates in major cities such as Los Angeles, Chicago, Miami, and Seattle. -Features include designer-furnished or unfurnished units, homeshare programs, co-working spaces, rooftop pools, gyms, and on-site concierge services. -Acquired Align Residential in 2023, expanding amenities to include theaters, restaurants, private parks, and membership clubs.

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