Enterprise Applications Lead

Overview

Manage and improve enterprise SaaS tools (Confluence, Jira, Google Workspace) for REA staff

Key Responsibilities

• platform owner
• system configuration
• user training
• roadmap delivery
• documentation
• uat testing

Tasks

-Can successfully engage with business to champion the Return on Investment (ROI) of great IT solutions. -Platform owner of (and responsible for) overseeing the configuration, support, maintenance, and improvement of a portfolio of key REA wide enterprise systems - like Confluence, Jira Product Discovery, Loom and Jira (including Jira Service Management) and Google Workspace as your initial and primary work focuses. Other systems may be added to your portfolio in the future as per business needs. -Training our world class Experience Frontline L1 and L2 support teams in the ongoing administration of these and other connected systems. -Contributing to the REA knowledge base through blog posts, brown-bags sessions and coaching less experienced members of the team. -Accountable for the delivery of the roadmap for the products under your custodianship -Creating self-help documentation for self-learning as well as providing training and assistance to both our support specialists and of course end users following implementation. All this will enable you to have others drive the success of the platforms internally. -Developing acceptance tests and coordinating user acceptance testing of new IT systems and products to ensure the overall efficiency, functionality, and user friendliness. -Work for leading property brand impacting thousands of users!

Requirements

• computer science
• domain modelling
• office 365
• jira
• atlassian
• itil

What You Bring

-Tertiary qualification in Computer Science (or similar) is highly desirable -Understanding of domain modelling, how to separate system responsibilities, and communication across bounded contexts. -Looks at tricky situations through a solutions-focused lens, with the ability to break down complex problems into understandable pieces for the team. -Experience driving user adoption and administrating SaaS tools – our suite of platforms includes a suite of AI tools, everything Atlassian and Microsoft. Glean, Miro, Slack and Zoom -Work proactively and productively in fast paced, agile & ITIL environments -Exposure to Office 365, Jira Service Management (or similar) and other SaaS tools is also highly desirable. (System admin training will also be provided to help you bridge any knowledge gaps). -Experience writing technical documentation and/or contributed to open-source projects or shared knowledge through guilds or similar forums. -Experience supporting the resolution of critical operational incidents. -your peers in Infrastructure, Enterprise Security and User Experience teams (this will drive your success and make your role easier as you lean on staff with years of experience working with REA) -Capacity to operate both independently, using initiative and self-direction, and as a team member to produce consistently high quality work. -Using analytical skills to support resolution of system issues. -A few runs on the board – you will likely have 5+ years of experience working with a focused project environment and in / with an IT operations team. -Strong interpersonal and communication skills that can be tailored to a range of technical and non-technical stakeholders. -Pragmatism and flexibility, able to adapt when priorities change, balancing quality with timely delivery.

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Benefits

-Permanent full time role based in Richmond -A hybrid and flexible approach to working -Hackdays so you can bring your big ideas to life -Flexible parental leave offering for primary and secondary carers -Our Because We Care program offers employees volunteering leave, community grants, matched payroll giving and our Community Café donates 100% of revenue to charity -Flexible leave options including, birthday leave and purchase additional leave

About Rea Group

-Flagship platforms like realestate.com.au and realcommercial.com.au attract millions of users monthly across Australia and beyond. -International expansion included acquisitions in Europe, Asia, and North America, spanning Italy, Luxembourg, India, and the US. -Its services span residential, commercial, and industrial property advertising, mortgage brokering, and property analytics. -Blended agile tech culture: cloud-native, multi-language engineering teams driving user-centric innovation. -Notable moves: controlling atHome in Europe, merging SEA assets with PropertyGuru, and eyeing stakes in the UK’s Rightmove.

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