Customer Service Specialist

Overview

Handle customer inquiries, process orders, and support internal communications.

Key Responsibilities

• purchase order
• special orders
• wms research
• data analytics
• accounts payable
• customer relationships

Tasks

-Partner with accounts payable, receiving and purchasing to analyze and resolve purchase order variances -Coordinate special orders, last-minute shipping requests, and expediting any orders as necessary -Manage and maintain internal communication between sales team and branch/distribution center staff -Use hands to finger, handle, or feel: Operates a computer and other office machinery - Constantly – at least 51% -Trace orders as required and notify customers of any activity concerning their merchandise -Research WMS (Warehouse Management System) transaction logs and/or hub alert system to correct or verify any outstanding issues -Complete administrative duties including, but not limited to, resolving and processing accounts payables, answering emails, filing claims, purchasing office supplies, and managing various reports -Handle customer inquiries, process orders, and resolve customer issues promptly using root-cause analysis and data analytics -Establish and maintain customer relationships with a wide variety of clients -Consistently answer the telephone during business hours professionally, promptly, and courteously

Requirements

• forklift
• as400
• highjump
• high school
• excel
• data analysis

What You Bring

-Certification to operate forklift, hand truck, pallet jack and other warehouse equipment preferred -Knowledge of AS400, Highjump or other Warehouse Management Systems(WMS) software -Up to 10 pounds - Constantly – at least 51% -Exposed to unpleasant or disagreeable physical environment such as high noise level and/or exposure to heat and cold - Occasionally – up to 20% -Walk: Must be able to move about inside/outside office or work location - Constantly – at least 51% -Handles or works with potentially dangerous equipment - Occasionally – up to 20% -Must behave consistently with the Company’s Core Competencies, Polices, Procedures and focus on safety -Sit: Must be able to remain in a stationary position - Constantly – at least 51% -Demonstrate high energy and passion for exceeding customer expectations; strong desire to go above and beyond the call of duty -Up to 50 pounds - Occasionally – up to 20% -Talk, hear, taste, smell: Must be able to use senses to effectively communicate with co-workers and clients and detect hazardous conditions - Constantly – at least 51% -High School or GED - Required -Prior customer service experience in a Distribution Center or electrical distribution industry a plus -Demonstrated self-starter with resilient personal initiative and ability to work both independently, and within a team -Up to 25 pounds - Constantly – at least 51% -Stoop, kneel, crouch, or crawl: Must be able to crouch down to stock shelves, pick up boxes, or position oneself to maintain computers in the lab/under desks/in server closet - Occasionally – up to 20% -Excellent organization and time management skills, detailed oriented, able to prioritize in a multi-tasking environment and ability to work under pressure and adhere to specific deadlines -Proven experience in mining, analyzing, and reporting out on large data sets -Climb or balance: Must be able to ascend/descend on a ladder, forklift, pallet jack, or other warehouse equipment - Constantly – at least 51% -Ability to navigate, comprehend, and connect data from multiple operating systems -Strong analytical, troubleshooting, and problem-solving abilities -Travels to offsite locations - None -Excellent computer skills demonstrated experience with Microsoft Office (Excel), automated order entry systems, and other internet-based tools

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Benefits

-Professional Training & Development Programs -401K with Employer Match -Career Advancement Opportunities – We like to promote from within -Life Insurance -Health & Wellness Programs -Paid vacation and sick time -Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance to name a few. -Flexible Spending Accounts -Commuter Transit Benefits -Employee Discount Programs -Medical, Dental, and Vision Insurance -Short-Term and Long-Term Disability Insurance -Paid company holidays plus flexible personal days per year -Tuition Reimbursement

About Rexel Usa

-A leading distributor of electrical products and services across North America. -Operates through a wide network of branches, supporting industries such as energy, industrial, and residential sectors. -Plays a crucial role in powering smart solutions for buildings and infrastructure, enhancing both energy efficiency and sustainability. -Offers tailored solutions for key markets such as industrial automation, energy management, and the residential space. -Has a strong foundation of innovation and has developed partnerships with global suppliers to enhance its product offering. -Is involved in key projects across energy, infrastructure, and commercial spaces, helping to drive modern electrical solutions in various sectors. -Is constantly evolving, with a focus on advancing technology and digital solutions for customers, ensuring operational efficiency and smarter energy use.

Sector Specialisms