Customer Service Representative

Overview

Weekend CS rep handling intercom support for 180 campus garage entry lanes.

Key Responsibilities

• ticketing
• t2 flex
• phone support
• weekend support
• intercom setup

Tasks

-Assist customers experiencing issues with the ticketing system, ensuring timely resolution following standard operating procedures. -Handle calls primarily through phone interactions using the T2 Flex software system. -Consistently show up for weekend shifts, ensuring reliable support for our operations. -Support the intercom line setup at 180 entry/exit lanes within campus garages.

Requirements

• microsoft office
• customer service
• intercom
• de-escalation
• problem solving
• high school

What You Bring

-Proficiency in Microsoft Office applications including Outlook, Excel, and Word. -A minimum of 2 years of customer service experience in a call center, hospitality, or parking environment. -Experience in handling intercom systems or similar technology. -Communicate effectively and de-escalate situations with a diverse clientele, including students, faculty, patients, and visitors. -Capacity to work independently and in a team during quieter weekend shifts. -Strong communication, de-escalation, and problem-solving skills. -A high school diploma is required, while an Associate's degree is preferred.

People Also Searched For

Benefits

-Life Insurance (Voluntary Life & AD&D for the employee and dependents) -Health Spending Account (HSA) -Transportation benefits -Critical Illness, Accident, and Hospital -Medical, dental & vision -Time Off/Leave (PTO, Vacation or Sick Leave) -Short and long-term disability -401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available -Employee Assistance Program

About Actalent

-Born in July 2021 by merging Aerotek’s engineering & sciences arm with EASi, Actalent emerged as a focused engineering-and-science partner. -Backed by Allegis Group, it drives scale and speed to market via contract, managed, and technical services. -Headquartered in Maryland with global reach, it deploys specialized teams across North America, Europe, and APAC on Fortune 500 projects. -Typical engagements span EV design, vaccine development, lab services, clinical research, and infrastructure systems. -Expertise covers a wide spectrum: aerospace, defense, healthcare, manufacturing, software systems, environmental and civil engineering.

Sector Specialisms