New Leader Experience Specialist

Overview

Deliver personalized 30-day onboarding for new leaders, handling setup and coordination.

Key Responsibilities

• kpi tracking
• training coordination
• milestone tracking
• sharepoint docs
• system setup
• smartsheet tracking

Tasks

-Build relationships across departments to ensure consistent onboarding experience for new leaders and hiring managers company-wide. -Share program updates and insights during department meetings and through the Influencer Network to maintain visibility and alignment. -Update KPIs monthly to assess the effectiveness and readiness of management teams. -Coordinate role-specific training plans and introductions with key departments such as Finance, HR, Operations, Safety, and others. -Monitor and continuously refine the onboarding process using feedback to improve efficiency and outcomes. -Track onboarding milestones weekly and conduct timely check-ins to gather insights and ensure progress. -Conduct outreach to new hires before their start date to set expectations and provide key information. -Partner with HR, department leads, and Central Operations Support to ensure alignment with company culture and strategic goals. -Analyze onboarding data to identify trends, measure program effectiveness, and recommend improvements. -Act as a liaison between new leaders and internal teams to facilitate smooth transitions. -Conduct quarterly reviews with leadership to discuss the program’s effectiveness and gather feedback. -Maintain up-to-date program documentation and SharePoint resources such as SOPs and how-to guides to support consistency and ensure materials are easily accessible and user-friendly. -Coordinate essential setup tasks including system access, equipment ordering, and training schedules by collaborating with IT and other departments. -Identify opportunities to enhance the onboarding experience through automation, personalization, and creative solutions. -Serve as the primary point of contact for new leaders, delivering hands-on support throughout their 30-day onboarding journey, to ensure a seamless and engaging experience. -Use Smartsheet and other tools to track onboarding progress, manage surveys, and automate workflows.

Requirements

• self-starter
• microsoft office
• smartsheet
• project management
• 2+ years
• communication

What You Bring

-Self-starter with a sense of urgency and ability to work independently. -Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and tech-savvy with experience using Smartsheet or similar platforms to manage processes, track progress, and facilitate reporting. -Project management skills with the ability to manage multiple priorities simultaneously. -Adaptability to evolving organizational needs and priorities. -2+ years of experience in onboarding, administration, customer service, HR, or operations. -Strong interpersonal and communication skills; ability to build rapport quickly.

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About Cushman & Wakefield

-With operations across ~400 offices in 60+ countries, it bridges global scale with deep local market insight. -Typical projects range from agency leasing and capital-markets advisory to project development and integrated facilities management. -The firm specializes across sectors including data centers, industrial/logistics, life sciences, retail, government, and healthcare. -A standout fact: it advises marquee assets like ports, rail hubs, and sports venues.

Sector Specialisms