Critical Environment Services Director

Overview

Lead global critical environment strategy, operations, and client services for tech labs.

Key Responsibilities

• strategy development
• service delivery
• risk management
• kpis
• training program
• predictive maintenance

Tasks

-Develop enterprise-wide strategy for critical environment services across all accounts, establishing performance standards, best practices, and governance frameworks that account teams must follow -Partner with FM, Engineering, Technical Services, HSSE, and other business partners to ensure integrated service delivery across all accounts with critical environments -Provide strategic oversight across multiple client accounts, ensuring consistent service delivery standards and compliance with established protocols while empowering local teams to execute; provide direct support and enhanced involvement for accounts without dedicated critical environment resources -Support new and existing client solutioning process -Support the identification, training and growth of on–account specialists to uplevel their skills and knowledge through a consultative approach ensuring each account team is ready to meet the challenges within their portfolio of sites -Cross-platform collaboration to drive consistent service excellence and knowledge sharing across the organization -Optimize resource deployment and investment priorities across the critical environment portfolio to maximize client value and operational efficiency -Engage with client stakeholders and key prospects on strategic initiatives, providing consultative expertise on emerging trends and long-term investment strategies -Develop enterprise-wide risk management protocols, regulatory compliance standards, and emergency response frameworks that account teams deploy locally -Create and implement the SRT designation and certification program, mandating that all accounts with critical environments maintain at least one SRT-certified specialist with advanced training in mission-critical systems -Institute standardized processes, procedures, and performance metrics for critical environment operations that account teams will implement -Establish KPIs, scorecards, and performance benchmarks for critical environment operations, monitoring account-level execution against platform standards -Define competency requirements and training standards for critical environment professionals, ensuring consistent expertise levels -Define strategic approach and standards for design, construction, and commissioning projects, emphasizing accelerated delivery timelines while maintaining quality benchmarks -Drive adoption of emerging technologies, predictive maintenance strategies, and operational innovations

Requirements

• hvac
• rcm
• predictive maintenance
• pe license
• mba
• 15+ years

What You Bring

-Experience with regulatory compliance frameworks and industry standards -Proven track record managing large-scale facility projects, equipment installations, and space reconfigurations -Master's degree or MBA -Deep technical expertise in mechanical, electrical, HVAC, cleanroom, and life safety systems -15+ years progressive leadership experience in critical infrastructure and facility operations within technology sector -Experience with RCM frameworks and failure mode analysis -Knowledge of predictive maintenance technologies and asset management systems -Bachelor's degree in Engineering, Facilities Management, or related technical field -Demonstrated success in executive stakeholder engagement and cross-functional leadership -Global operations experience in key technology markets -Semiconductor industry experience -Strong capital planning, budgeting, and vendor management capabilities -Crisis management and emergency response experience -Professional Engineer (PE) license

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About Jll

-Founded over 200 years ago, JLL has become a global leader in real estate services and investment management. -With a presence in over 80 countries, JLL offers a wide range of services, including property management, advisory, and capital markets. -JLL manages iconic properties like the Shard in London and works with Fortune 500 companies to optimize real estate portfolios. -The company is known for its innovative solutions in real estate technology and sustainability. -Typical projects include large-scale urban developments, corporate relocations, and infrastructure advisory. -JLL has pioneered the integration of data-driven insights into real estate decision-making. -The company’s expertise spans across diverse sectors, such as residential, commercial, industrial, and infrastructure. -Notable for its long-standing history, JLL continues to shape the global real estate landscape.

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