IT Specialist

Overview

Provide technical support and maintain IT infrastructure for end users

Key Responsibilities

• system deployment
• system updates
• technical support
• issue escalation
• asset management
• user provisioning

Tasks

-Assist with the deployment, configuration, maintenance, and monitoring of IT systems, including -The role involves regular communication with team members, clients, and stakeholders, both in person -Support the implementation of system updates, patches, and upgrades. -The position involves sitting for extended periods, performing data entry, and engaging in frequent -Escalate complex issues to senior IT staff or vendors as needed and assist with issue resolution. -Collaborate with team members on IT projects and initiatives as assigned. -Maintain current knowledge of technology trends, tools, and best practices relevant to the role. -Help maintain an inventory of IT assets and ensure proper documentation. -Follow established IT policies and procedures for security, data backup, disaster recovery, and software -Provide technical support to end users, including troubleshooting hardware, software, networking, and -Assist with onboarding and offboarding processes including setting up and deactivating user accounts,

Requirements

• ticketing
• troubleshooting
• windows
• networking
• degree
• communication

What You Bring

-Ability to manage multiple priorities and respond to user needs in a timely manner -Experience with ticketing systems and IT asset management tools. -Strong troubleshooting and problem-solving abilities. -Proficiency with Windows and/or Mac operating systems, Microsoft Office Suite, and common business -Associate’s or Bachelor’s degree in Information Systems, Computer Science, or a related field, or -Basic understanding of networking concepts and hardware (e.g., routers, switches, VPN). -This position primarily operates in a professional office environment, requiring the ability to work at a -This position does not require regular travel as part of its primary responsibilities. However, occasional -Excellent communication and customer service skills -2+ years of experience in IT support or a related technical role.

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About Ues

-Headquartered in Orlando, Florida, with 85+ branches serving diverse U.S. markets. -Under private-equity ownership since 2019. -Projects span transportation corridors, solar farms, data centers, hospitals, schools, and bridges. -Combines earth-science know-how with construction materials testing and environmental evaluations. -Known for tackling complex geotechnical and environmental challenges with technology-driven solutions.

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