Receptionist

Overview

Deliver five‑star VIP front‑of‑house reception in a central London corporate building.

Key Responsibilities

• guest check‑in
• proxyclick
• fm helpdesk
• visual maintenance
• uniform policy
• vip service

Tasks

-Meeting and greeting clients; Ensuring all guests are checked in a timely manner and informing the relevant host -Enthusiastically support colleagues across the team and at all levels, promoting and sharing best working -Deliver a five start VIP front of house service to a newly refurbished corporate building within central London. -To ensure that the correct uniform is worn, pressed and cleaned regularly and that the uniform policy is -To ensure guests receive a warm welcome to MMC in compliance with the MMC Security Policy, building -To live and breath our client VIP Customer Service Strategy and to be a role model of that Strategy. -Report any issues or training needs to your Line manager and /or via your divisional incident reporting system; -Use all work equipment and personal PPE properly and in accordance with training received; -Proactive ‘visual maintenance' of communal areas, staircases, coffee points and copy areas, engaging with the -Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service -Regularly maintain and update guest registration via Proxyclick ensuring the information is accurate and as -Report issues through the FM Helpdesk (Edison)as and when they occur, ensuring that all service requests -Consistently drive performance and introduce best in class working practices. -Follow Group and company policies and procedures at all times; -Cross Train with our Hospitality Service Desk and Concierge Team to provide cover as necessary. -To communicate regularly via email and over the phone with member's of the business ensuring all their needs

Requirements

• hospitality qualification
• ms office
• fire marshall
• vip service
• building knowledge
• communication

What You Bring

-Customer Service / Hospitality based qualification -Strong communication skills (both written and verbal). -Strongly self motivated individual possessing a can do attitude and a drive to learn. -To be knowledgeable of local transport information and amenities such as restaurants and entertainment. -Be familiar with all fire, emergency and health and safety procedures that apply to the site acting as Fire Marshall -The ability to interact confidently with all levels of business and guests. -Competence in computers and software packages including MS Outlook, Word, Excel and PowerPoint. -To have good building knowledge for assisting in customer and business enquiries. -Experienced in delivering VIP customer service in a corporate / hospitality enviroment -Proactive and forward thinking approach to work, demonstrating adaptability and a desire to improve on existing

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