SVP - Guest Experience (Real Estate)

Description

They will be the strategic architect and operational leader responsible for institutionalizing firms new service framework across all commercial assets.

• Transformation of Office Assets into Experience-First Environments

Requirements

Our client, one of the global conglomerates in the world with diversified portfolio, is seeking an accomplished Head- Guest Experience & Service Excellence.

• Deep understanding of: high-touch guest interactions, luxury service psychology, hospitality-grade service protocols, experience design and service choreography.
• Experience Strategy & Framework Ownership
• Proven experience designing and leading large-scale service transformation across multi-location environments.
• 15–25 years of experience in luxury hospitality, guest experience, premium service operations, or brand-driven service environments (hotels, premium retail, luxury airlines, membership clubs, lifestyle brands).

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance