Property Management Team Leader

Overview

Lead and develop property management team, oversee training, compliance, and landlord relations.

Key Responsibilities

• quality control
• performance reporting
• complaint handling
• landlord relations
• fee management
• training delivery

Tasks

-Conduct monthly quality control checks and provide actionable feedback -Manage recruitment, onboarding, and team growth -Report weekly performance metrics to senior management -Handle Stage 1 formal complaints with professionalism and care -Build strong relationships with landlords, especially those at risk -Raise fees and manage expired S21 claims -Lead monthly 1-1s and quarterly reviews to support team development and host morning meetings. -Ensure compliance and quality in property takeovers -Deliver structured training and real time coaching

Requirements

• organised
• communicator
• proactive
• multi‑tasking
• property management
• arla

What You Bring

-Organised, empathetic, and solutions-focused -Confident communicator with a proactive mindset -Able to juggle multiple priorities while keeping the team energised -Experienced in residential property management and Student lettings. -ARLA qualification or equivalent

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About Julian Wadden

-It has grown into a full‑service real estate firm offering sales, lettings, property management, and in‑house mortgage advisory. -Across four branches, they combine local expertise with high‑end marketing—floorplans, video tours, aerial drone shots—to make every listing shine. -They navigate both ends of the market: helping first‑time buyers and seasoned investors, including buy‑to‑let landlords, secure the best deal. -Typical projects range from guiding clients through high‑value home sales and auctions to managing rental portfolios and mortgage sourcing.

Sector Specialisms