Cross-Functional Collaboration: Partner with Technology, Operations, Finance, and Product teams to ensure solutions are practical, sustainable, and integrated into enterprise systems.
Innovation & Benchmarking: Identify best practices, external innovations, and competitive benchmarks that inform APS’s technology roadmap and establish ABM-wide standards.
Field Research: Regularly conduct on-site visits and field interviews to understand challenges, gather insights, and ensure solutions are grounded in real-world needs.
Team Leadership: Lead and mentor a small team or matrixed group of business and technology professionals supporting APS initiatives, fostering collaboration and accountability.
Technology Strategy & Leadership: Define and maintain the long-term technology roadmap for the APS business, ensuring it supports strategic goals, drives efficiency, and enables scalable growth across diverse service lines.
Technology Adoption: Drive field-level adoption of technology solutions through close collaboration, site visits, and change management strategies tailored to operational realities.
Enterprise Liaison: Serve as the single point of contact between APS leadership and the broader Technology organization, ensuring alignment, advocacy, and rapid progress on shared priorities.
Metrics-Driven Success: Define, track, and report on key metrics to evaluate adoption, business impact, and ROI—ensuring technology investments are delivering measurable outcomes.
Market Benchmarking: Continuously assess competitive offerings, industry benchmarks, and market trends to ensure APS’s technology capabilities stay ahead of client and operational needs.
Vertical Specialization: Ensure that APS’s technology stack evolves to support its verticals with differentiated capabilities—balancing standardization and specialization.
Solution Development: Identify where APS can leverage existing enterprise systems versus where bespoke solutions are needed; lead the design, evaluation, and prioritization of these initiatives.
Executive Communication: Represent APS’s technology vision and progress to senior and executive leadership, providing insight on ROI, adoption, and business impact.
Requirements
technology strategy
change management
enterprise systems
data integration
digital transformation
bachelor's degree
Demonstrated ability to balance strategic planning with hands-on implementation.
Experience managing executive communications.
Background in driving technology adoption within field or distributed environments.
10+ years of experience in technology strategy, business transformation, or product leadership within large, complex organizations.
Proven track record of leading initiatives through user adoption, inclusive of managing implementation plans, change management, and training.
Bachelor’s Degree in Business, Technology, or related field; Master’s preferred.
Deep understanding of enterprise systems, data integration, and operational technology.
Track record of thought leadership in enterprise technology planning and innovation.
Willingness to travel regularly to engage with on-site teams and business leaders.
Experience in facility services (strong preference).
Proven success serving as a strategic liaison between business and technology functions.
Experience designing and executing technology roadmaps for multi-site or service-based organizations.
Strong understanding of the intersection between operational excellence, client experience, and digital transformation.
Excellent communication, influencing, and executive presentation skills.