Leasing Professional - Redmond Ridge

Overview

Leasing professional handling tours, applications, renewals, and resident relations.

Key Responsibilities

• lease administration
• resident inspection
• lead management
• yardi updates
• marketing support
• customer service

Tasks

-Assist with the administration of lease agreements and addendums, renewals, and prospect screening processes while ensuring accuracy and compliance. -Follow the community’s established policies related to concessions, specials, and all other marketing programs. -Inspect apartment homes prior to resident move-in, ensuring apartments are in move-in ready condition. -Effectively tour and lease apartment homes, guiding new residents through each step of the application, tax credit and move-in process. -Participate in the success of all resident events, community programing and local/non-profit programs. -Respond to resident questions, concerns, and requests in a timely manner, and take appropriate action to resolve and address service issues. Work effectively with Resident Relations to deescalate and resolve concerns. -Stay informed about current market and competitor conditions that may impact the community’s occupancy and sales results. -Support the overall marketing and leasing efforts of the community including social media engagement, reputation management, advertising, market surveys, marketing collateral, curb appeal and pricing. -Successfully and promptly engage with prospective residents through the company’s lead management software, email and phone calls, appointments, and follow-up communication, in accordance with company policies. -Keep Yardi and associated resident management software up to date including rent charges, occupants, lease dates and other data in a timely manner. -Properly maintain all resident files according to the Company’s policy, including daily cloud filing. -Assist with the compliance requirements of the tax credit program as it relates to the community including new move-ins and re-certifications. -Assist with front desk duties and coverage, including answering phones, greeting customers and vendors, scheduling appointments and other general office duties as assigned. -Ensure that the community and made-ready units meet the Company’s standards for show quality by inspecting daily, communicating maintenance and upkeep needs, setting up mini models, and sparkling/touch up clean units as needed. -Provide excellent customer service to all residents, prospects, and guests. -Acquaint new residents with all leasing documentation, community rules and policies, apartment functions, and emergency procedures to ensure resident satisfaction at move-in. -Complete assigned tasks by the assigned deadlines and communicate any obstacles with your supervisor in advance. -Work collaboratively and respectfully with peers, other team members and departments. -Maintain a satisfactory closing ratio and shop program score as it relates to the Company’s goals and expectations. -Maintain the healthy, safe, and presentable condition of the physical asset(s). Complete any cleaning efforts including sweeping, vacuuming, and sanitizing as needed. -Accurately record all traffic information daily.

Requirements

• sales experience
• english
• communication
• ms office
• customer service
• high school

What You Bring

-Minimum 1 year of sales, customer service, or hospitality experience. Previous multifamily leasing experience preferred. -Must be able to speak, read and write English in a manner sufficient to carry out duties. -Excellent written and verbal communication skills. -Proficient using MS Office Suite (Word, Excel, PowerPoint, and Outlook). -Ability to provide exceptional customer service to address the needs of current and future residents in a friendly and professional manner. -High school education or equivalent required. -Must be legally qualified to work in the U.S. meeting I-9 guidelines. -Successful completion of background check and drug screen required.

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Benefits

-Pre-tax and Roth 401(k) programs with a company match equal to 100% of the first 4% contributed by the employee. -Discretionary bonus programs. -Eligibility for a 30% housing discount consideration. -Up to 12 paid holidays each year. -Over 90% company paid medical benefits for employee coverage. -3 weeks of paid time off each year. -100% company paid dental and vision benefits for employee coverage. -Best-in-class voluntary insurance benefits. -Company-sponsored industry training and certifications. -Company paid life insurance, AD&D and long-term disability benefits for employee coverage. -Employee assistance program (EAP) with 24/7 counseling services. -Healthcare and dependent care flexible spending accounts.

About Hnn Communities

-Founded with a vision to create thriving, sustainable communities, the company has a legacy of impactful projects. -The company specializes in residential, commercial, and mixed-use developments, providing long-term value to cities. -From affordable housing to high-end commercial spaces, their portfolio showcases the versatility in meeting diverse needs. -The company is known for blending innovation with practicality, ensuring each project contributes meaningfully to its surroundings. -With a history rooted in transforming underutilized spaces, the company is adept at revitalizing neighborhoods and driving economic growth. -Their projects range from residential complexes to large-scale government initiatives, improving infrastructure and local economies. -A hallmark of the company is its ability to integrate modern design with community-first approaches, enhancing urban living.

Sector Specialisms

Security Clearance

-successful completion of background check and drug screen required.