Senior Delivery Manager

Overview

Lead delivery & performance of CCTV roadside tech services for safe motorways.

Key Responsibilities

• fault management
• performance analysis
• cctv ops
• service management
• financial management
• stakeholder liaison

Tasks

-Improving performance by developing working relationships between end-users, the suppliers, the installers, asset managers and the maintainers. -Taking a lead in the fault, event and problem management of the service. -Analysing the performance, controlling the risks and the issues of the roadside technology services (CCTV) and directing resources to intervene and to achieve continuous service improvement. -Responsible for the operational performance of one or more roadside technology types. For this role it will primarily be CCTV. -Working with Service design and procurement teams to ensure lessons learnt from operational experience are fed back up the asset life cycle. -Responsible for the service management and robust financial management of contracts, monitoring, assuring and reporting, and leading in the fault, event and problem management of the service.

Requirements

• stakeholder management
• service management
• technical expertise
• itil v4
• engineering degree
• analytical skills

What You Bring

-Excellent experience in managing multiple complex stakeholders. -Solid experience in the service management of an OT or IT enabled service, or extended experience in the maintenance of roadside technology or similar from another transport sector. -Experience of applying OT/IT, telecommunications or electrical engineering technical expertise to deliver continuous service improvement, and problem and fault management. -Engineering or other relevant degree and a relevant ITIL certification, preferably V4. -Experience and ability to digest complex and incomplete information, form a conclusion, and communicate your ideas and present thoughts to all types of stakeholders verbally, numerically and in writing form.

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About National Highways

-Fueled by multi-billion-pound Road Investment Strategies, it delivers major upgrades like the A14 bypass and the smart motorway spine. -It engineers iconic projects—like the 1.8 km Hindhead Tunnel under the Devil’s Punch Bowl—and supports cutting-edge trials, including self-healing bitumen. -Operators and uniformed traffic officers patrol 24/7 from control centres, managing incidents, warning drivers, and keeping traffic flowing. -The authority sets design standards via the Design Manual for Roads and Bridges and publishes contract and maintenance frameworks used across the UK and Commonwealth. -Regulated by the Office of Rail and Road and guided by multi-year funding cycles, it balances reliability, safety, innovation and value for taxpayers.

Sector Specialisms