Customer Care Representative II

Overview

Handles customer service, order processing, and light warehouse duties for garage door products.

Key Responsibilities

• order entry
• shipment monitoring
• customer notification
• inventory control
• order tracking
• liaison

Tasks

-Perform order entry at both sales invoicing level and request for products from supply plants. -Monitor completion of daily customer LTL shipment including UPS. -Notify customers of potential backorders, credit issues, order availability and any other information regarding orders. -Assist in unloading and loading vendor and customer vehicles. -Respond to customer requests for information concerning order tracking, order expediting and product availability. -Act as a liaison between sales center and plant departments, gather the necessary information and respond appropriately. -Process all necessary paperwork for the daily operation of the sales center as required. -Assist the GM and AGM with inventory controls including but not limited to cycle counts, daily review inventory levels, scrap processing and loss prevention. -Light clerical work including answering / screening / telephone calls to the appropriate person, resolution of calls (orders, quotes, etc).

Requirements

• math
• problem solving
• hand tools
• communication
• high school
• ms office

What You Bring

-Basic math skills required. -Ability to lift up to 50 pounds. -Ability to stand for long periods of time in a non-climate-controlled environment. -Attention to detail and problem solving. -Ability to use hand tools and assist or complete modifications to products i.e. glazing, section width changes, insulating, etc. and fork truck operation. -Excellent telephone, written and verbal communication skills while interfacing with all levels of staff and customers. -High School Diploma or GED -1-3 years Customer Service experience, door industry preferred. -Willingness to learn product and processes. -Working knowledge of PC’s and related software including MS Word, Excel, Access, Lotus Notes, etc.

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About Overhead Door Corporation

-Invented the upward-acting garage door and first electric opener by 1926, setting a high bar for innovation. -Produces solutions from residential garage doors to commercial sectional, rolling shutter, high-speed, fire-rated, and dock doors, tailored to sectors like manufacturing and logistics. -Operates five divisions (Access Systems, Genie openers, TODCO transport doors, Horton pedestrian systems, and Canadian Creative Door Services), spanning home to heavy-duty access needs. -Typical projects include equipping docks for warehouses, securing storefronts, automating hospital entrances, outfitting transportation fleets, and high-performance industrial installations. -Markets proprietary smart-home compatible opener systems like Genie’s Aladdin Connect and invented the first automatic sliding pedestrian door in 1954.

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