Fiber Field Supervisor

Overview

Oversee fiber installation, maintenance, and quality, ensuring SLA compliance.

Key Responsibilities

• otdr testing
• ticket management
• inventory reporting
• quality inspections
• emergency response
• safety compliance

Tasks

-Supervise and coordinate the work of internal fiber technicians and subcontractor field crews. -Ensure all fiber installation, splicing, restoration, and maintenance work complies with service level requirements(response times, restoration times, first-day success rates, trenching depths, and on-time appointment standards) . -Support emergency maintenance by mobilizing within required response times (e.g., 1–24 hours depending on severity) . -Oversee inventory reporting, ONT handling, and monthly reconciliations; ensure missing equipment is avoided and reporting deadlines are met. -Assist with customer escalations, ensuring professional communication and timely resolution. -Conduct quality control inspections, ensuring trenching, reinstatement, and site restoration meet minimum depth, environmental, and safety requirements. -Coordinate and communicate with the Owner’s representatives, subcontractors, and utilities regarding site access, city/utility projects, and potential service impacts. -Maintain accurate documentation including as-builts, splicing schematics, installation records, speed test results, inventory usage, and customer-facing checklists. -Manage ticket workflow from the NOC (service orders, installations, maintenance, 811 locates) including acknowledgement, updates, and closure within required timeframes. -Provide technical training and ensure all field staff complete required certifications (e.g., Owner’s Blue Badge Training, background checks). -Manage subcontractor performance, ensuring compliance with Pramira’s agreement obligations, including labor, wage, procurement, and safety standards. -Collaborate with engineering, NOC, and operations teams to resolve field challenges and ensure SLA adherence. -Enforce company safety policies, OSHA standards, and erosion/pollution control measures; participate in safety audits and site inspections. -Perform or oversee OTDR testing, fiber characterization, speed testing, and troubleshooting; ensure all required testing is documented and uploaded per SLA. -Enforce compliance with branding and customer-facing requirements (badges, uniforms, documentation left with end users, site restoration standards).

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About Pramira

-Offers end-to-end solutions for large-scale infrastructure development. -Known for managing complex, multi-disciplinary projects across various sectors. -Helps clients from the planning stages to execution with a focus on efficiency. -Projects range from transportation systems to energy production facilities. -Has extensive experience in public sector projects and government contracts. -A global presence, supporting large-scale projects across Europe, the Americas, and Asia. -Specializes in combining technical expertise with innovative project management techniques. -A trusted partner for both public and private sector clients, ensuring timely and quality delivery.

Sector Specialisms

Security Clearance

-field staff must complete background checks as part of required certifications.