Boutique Manager - Luxury Watches & Jewellery | Abu Dhabi

Overview

Manage boutique sales, staff, and customer experience for luxury watches & jewellery.

Key Responsibilities

• inventory management
• sales reporting
• kpi monitoring
• staff scheduling
• customer service
• compliance sop

Tasks

-Maintain operations by ensuring compliance with company’s Standard Operating Procedure. Ensures that the team is knowledgeable and adequately trained in store operations procedures. -Communicate company set KPI’s; identifies and implements strategies to ensure performance standards are met for all the KPI's. -Create and maintain a positive and professional team environment that fosters trust, integrity and superior performance standards, leading by example. -Drive and maximize sales performance of the team to consistently achieve the overall sales budget objectives while ensuring operational integrity and monitoring monthly profitably. -Conduct monthly coaching/counseling sessions with your associates to review performance and provide constructive, timely feedback. Oversee annual review process for your team and set annual employee goals. -Resolve customer complaints and responds to comments in a timely and professional manner. -Generates & analyzes sales reports and liaise with Brand Management and Merchandising teams to maximize stock potential. Submits daily invoices and sales recap to Finance. -Ensures that the team is adequately trained in inventory management techniques such as in-bound and out bound movement of goods, receiving, stocking, restocking, transfers and managing inventory discrepancies. -Maintain awareness of market trends and competition. Shares recommendation with Line Manager. -Provides on-going training and development to the team in the area of operating standards, customer service and product knowledge. -Analyze the store's monthly performance, report current business trends. -Lead the team in executing an excellent after-sales experience and ensures full adherence to repair/return policies and procedures through proper communication with internal stakeholders. -Ensure a consistent and effective in-store onboarding experience for all new hires. -Develops team members by establishing specific performance objectives, regularly measuring performance and conducting evidenced performance review feedback sessions. -Manage the allocation of staff resources and scheduling to effectively drive sales and ensure excellent customer service. -Lead the team in executing an exceptional customer service experience and create memorable moments by exceeding their expectations; building meaningful and lasting customer relationships and increase and retain customer loyalty. -Actively contribute and assist in developing strategies to increase store traffic; Promote brand awareness, establish market/store presence.

Requirements

• business development
• 5-8 years
• managerial
• interpersonal
• english arabic
• leadership

What You Bring

-Strong business development mindset, proactive in identifying potential new markets and customers. -5-8 years of relevant experience, 2 of which in a managerial position in a luxury environment. -Excellent interpersonal skills and the ability to build working relationships. -Proficiency in English & Arabic languages (mandatory). -Strong leadership and team development capabilities.

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Benefits

As the UAE's largest retailer of luxury watches and jewellery, we will provide you with an outstanding working environment.

About Seddiqi Holding

-Founded with a vision to create long-lasting value across multiple sectors, the company has diversified its portfolio into luxury goods, retail, automotive, hospitality, and real estate. -With decades of market presence, it has become a cornerstone of the UAE's business landscape, building strong partnerships with global brands and reshaping consumer experiences. -The company’s investments span multiple industries, enabling it to capitalize on opportunities from high-end luxury to hospitality and commercial real estate. -Notable projects include the establishment of exclusive retail outlets, iconic luxury automotive showrooms, and premier hospitality destinations. -It has expanded its reach internationally, establishing a global footprint with a keen focus on operational excellence and customer satisfaction.

Sector Specialisms