Support Officer

Overview

Provide holistic support to vulnerable customers, assess needs, plan goals, and manage tenancy.

Key Responsibilities

• smart planning
• needs assessment
• support planning
• income collection
• lone worker
• digital records

Tasks

-Supporting customers to be ‘tenancy ready’ to enable successful move on -Use SMART goal planning to provide needs led holistic support -Empowering customers to move towards self-management of their medication by following the medication procedure -From time to time you may be required to undertake additional duties and responsibilities in consultation with your Line Manager -Carry out assessment to identify and prioritize needs -Signposting customers to appropriate external support services, including interventions such as food banks and other community resources -Provide a comprehensive support planning service to customers in line with the department’s policies, procedures, and approach -Ensure customers are fully informed of their rights and responsibilities regarding the service and are enabled and empowered to get involved in the running of the service through consultation and participation -Carry out day-to-day administration and operational duties -Contribute to the delivery of a housing management service, including income collection and providing customers with tenancy-related support -Identifying and promoting opportunities for employment, education and training and supporting customers to remove barriers to accessing these opportunities -Leading on Co-producing bespoke support and move-on plans, involving key stakeholders (e.g. family/other support providers), where appropriate -Undertake regular training and take responsibility for continuous development to enable you to deliver your role safely -Ensure customers are safe at all times - carrying out all of your duties within Riverside’s Policy and Procedure Policy and Procedure framework e.g. health & safety, safeguarding, dignity at work, GDPR opportunities, cash handling, etc -Set up and maintain customer files and ensure that accurate and up to date records are kept of support provided to customers in accordance with HCS policies -Leading on support initiatives including Group Work -Use the Lone Worker system as and when necessary -Resolve difficult and challenging situations in a sensitive and informed way, balancing the needs of the individual with responsibilities for the safety of the service -Create an environment that promotes opportunities for customers to develop, learn and enable skills towards independence -Develop and maintain local partnerships to provide a holistic range of support for customer -Clean and prepare rooms as appropriate -Engaging customers to meet agreed outcomes and develop life skills -Record and update clear, factual, accurate, strengths based customer information on the local or appropriate digital platform -You will be required to work flexible hours to meet customer and business needs, which may not include normal office hours -Participate in team meetings, attend regular supervisions and reflecting practice sessions -Assisting customers with day-to-day support and tenancy-related matters -Supporting and monitoring customers’ healthcare needs, ensuring appropriate contact with healthcare professionals -Facilitate the referral process into the service and assess potential new customers -Work with customers to maintain a safe environment by reporting repairs and health and safety concerns -Organising and carrying out regular planned reviews of support and risk plans, or following an incident/significant change in a customer’s circumstances -Ensure the safety of our customers by following local safeguarding procedures, recognizing and acting on any significant risk, and escalating appropriately -Supporting customers to be financially independent through budgeting plans and maximising income

Requirements

• it skills
• social media
• benefit systems
• housing sector
• risk management
• trauma informed

What You Bring

-Demonstrate initiative and confidence to make and act on decisions -You will be required to travel to different properties within the defined area as and when required -Knowledge of Psychological or Trauma Informed approaches to support -Experience of delivering structured support and risk management -Previous experience in positively resolving incidents -Experience of working in challenging environments with the ability to plan, prioritise, organise tasks to achieve results -Competent administrative and IT skills (to be able to produce reports and other communications) -Experience of working with vulnerable people with a range of needs in a support capacity -An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs -Knowledge of current benefit systems -Excellent team working skills with a creative flair and ability to think outside of the box. -Good communication skills and the ability to engage with and respect the needs of vulnerable people -Strong IT and social media skills to manage and maintain administration and recording systems -Experience of working in a care and support environment -Housing sector knowledge including housing benefit applications

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Benefits

-Competitive pay & generous pension -28 days holidays plus bank holidays -Investment in your learning, personal development and technology -Flexible working options available -Deliver your role in line with Riverside company values – “Our Riverside Way”

About Riverside

-Operates a diverse portfolio of residential properties across the UK, offering homes to people in need. -Specializes in social care, working to improve the lives of vulnerable people through tailored services. -Projects often focus on regeneration and community development, transforming neighborhoods into thriving areas. -Offers a range of services like homelessness prevention, mental health support, and youth services. -Manages a variety of housing types, from supported living facilities to independent homes, helping people achieve stability. -Known for its holistic approach, addressing not just housing needs, but also the broader social factors affecting well-being. -Committed to supporting those at risk of marginalization, from veterans to people with disabilities. -A key player in the UK housing and social services sector with a unique blend of housing expertise and social care.

Sector Specialisms

Visa Sponsorship

-no sponsorship will be provided; riverside is surrendering its sponsorship licence and cannot sponsor candidates.