Applications Engineer

Overview

Support and resolve Crestron video‑conferencing platform issues for enterprise customers.

Key Responsibilities

• data analysis
• network analysis
• log analysis
• rma creation
• config verification
• escalation support

Tasks

-Collect and interpret system level data for analysis. -Basic analysis of customer network. -Create RMA's as needed for customer site. -High level analysis of log files. -Building and maintaining customer rapport ensuring they understand Crestron is with them through every step of the process. -Review published documentation with customer, including both Crestron and conferencing service provider documentation where applicable. -Assist in supporting Crestron customer knowledgebase by the creation of training material, knowledgebase articles, supportive documentation, and/or software tools. -Handle escalated Technical Support cases -Verify customers conferencing service is properly configured through appropriate portal (O365/Zoom).

Requirements

• active directory
• comptia+
• electrical eng
• crestron
• ms teams
• support experience

What You Bring

-Read and interpret system schematics, floorplans, etc. -Knowledge of Exchange/O365/Active Directory -Minimum of 3 to 5 years providing consistent and excellent support -Bachelor’s degree in Electrical Engineering or Computer Science preferred. -Network diagnosis skills (COMP TIA+ preferred) -The ability to think” outside-the-box" and understand how minute data points can affect the larger picture. -Knowledge of Unified Communication platforms (MS teams, Zoom) -Ability to troubleshoot/create demo programs written in native Crestron platforms. -The ability to clearly document the issue, steps taken and thought process behind the path of investigation.

People Also Searched For

About Crestron Electronics

-a pioneer in the world of automation and control systems. -specializes in creating integrated solutions that bring together technology, design, and functionality. -offers sophisticated solutions for smart homes, corporate boardrooms, and other environments. -produces cutting-edge products that streamline and enhance control over audio, video, lighting, HVAC, and security systems. -known for seamless integration with hundreds of technologies, ensuring top-tier performance and scalability. -offers custom-designed systems, providing personalized experiences to clients worldwide. -undertakes notable projects such as world-class stadiums, luxury residences, large-scale commercial buildings, and high-tech theaters. -is distinguished by its commitment to innovation and exceptional customer service. -develops unique products including touchscreens, remotes, and software solutions. -is recognized as a global leader in the automation sector.

Sector Specialisms