Top of the Rock Office Manger

Overview

Manages daily office operations, staff scheduling, vendor, finance and HR support.

Key Responsibilities

• facility repairs
• conference scheduling
• supply management
• budget tracking
• vendor payments
• employee records

Tasks

The Office Manager serves as the operational backbone of the Top of the Rock Observation Deck, ensuring efficient administrative processes, seamless cross-departmental communication, and exceptional internal service delivery. You’ll partner closely with leadership to support staff scheduling, vendor management, financial tracking, and overall office coordination—helping maintain Top of the Rock’s reputation for world-class guest experiences and operational excellence. -Monitor facility repairs, replacements, and deliveries to support uninterrupted operations. -Manage conference room scheduling and office space logistics. -Oversee office supply orders, inventory, and refreshments for shared spaces. -Assist HR with ID requests, terminations, and access control. -Create and manage bi-weekly schedules for hourly staff, including Hosts, Sales, Retail, Tour Guides, VIP Lounge, Support, Reception, and Ambassadors. -Ensure compliance with HR policies and timely submission of all personnel-related documents. -Track departmental budgets and monthly expenditures, ensuring cost accuracy and proper coding. -Support the General Manager, Assistant General Manager, and department leaders with administrative and scheduling needs. -Collaborate with the Finance Department on accruals, invoice tracking, and purchase-order reconciliation. -Process vendor payments, purchase orders, and expense allocations in D365. -Train and mentor new reception and administrative staff to uphold brand and service standards. -Manage the vendor registration process and maintain accurate records of contracts and billing cycles. -Manage daily administrative operations to ensure smooth, efficient office workflows. -Assist management with performance discussions, disciplinary warnings, and coaching documentation. -Coordinate with internal teams, external vendors, and building services to resolve maintenance or operational issues. -Maintain and update staff rosters, locker assignments, and training schedules. -Maintain accurate employee records and disciplinary documentation through Paycom.

Requirements

• bachelor's
• microsoft office
• d365
• paycom
• shiftboard
• leadership

What You Bring

-Leadership: Demonstrated integrity, initiative, and accountability; able to work independently and in a team environment. -Bachelor’s degree in Business Administration, Hospitality Management, or related field preferred. -Cross-Functional Communication -Experience in vendor management, budgeting, or HR administrative support a plus. -3–5 years of administrative, office management, or operations coordination experience (hospitality or attractions industry preferred). -Communication: Excellent written and verbal communication skills with a professional and positive demeanor. -Technology: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and comfortable learning new systems such as D365, Paycom and Shiftboard. -Problem-Solving: Resourceful, solution-oriented, and able to maintain composure in a fast-paced environment.

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Benefits

The base compensation range for this role is $60,000 to $65,000. This role is also eligible for a discretionary annual bonus, as well as access to our comprehensive medical, dental, and vision insurance, life and disability insurance, 401(k) plan (with matching contributions), wellness benefits and all other benefits afforded to full-time Tishman Speyer employees. This base range reflects a number of factors including, but not limited to, relevant experience, skill sets, and/or licensure required of an individual in this particular role. The base range is also specific to members of Tishman Speyer’s New York team, as we’ve considered factors specific to this geography.

About Tishman Speyer

-the firm has grown into a global developer shaping city skylines. -it invests in high-profile projects like Rockefeller Center and The Spiral. -Its typical projects include skyscrapers, residential towers, retail hubs and mixed-use campuses across major capitals. -It delivers end-to-end real estate services: development, fund management, property and leasing management. -Standout facts: it transformed Rockefeller Center, pioneered co-working spaces under “Studio,” and developed The Spiral with spiral gardens.

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