Customer Service Centre Agent

Overview

Provide sales support, handle quotes, enquiries, orders, and ensure customer satisfaction.

Key Responsibilities

• order processing
• quote generation
• invoice management
• account setup
• enquiry management
• damage management

Tasks

-Handling exchanges, off-hires, losses, and damages, following company policies and timelines. -Identifying new business opportunities, generating leads, and booking appointments for the sales team. -Opening customer/supplier accounts, completing required compliance checks, and maintaining accurate records. -Processing sales/hire orders, coordinating -Maintaining regular communication to ensure customer satisfaction and identify further sales opportunities. -equipment availability, and organizing transport to meet customer timelines. -Handling enquiries from new and existing clients, ensuring accurate account and equipment information. -Managing and resolving invoice queries, process suspensions, and run pre-invoice reports. -Generating and processing hire and sales quotations efficiently.

Requirements

• customer service
• sales support
• administrative
• detail oriented
• communication
• time management

What You Bring

-Previous customer service or sales support experience. -Very good administrative skills and attention to detail -Communicative skills -Strong time management skills and ability to work with deadlines

People Also Searched For

Benefits

-Generous pension scheme -Comprehensive onboarding training and support of line manager -Paid sick leave -Stable working hours from Monday to Friday (8-5pm) -Base salary + 15% bonus -25 days of holidays + bank holidays -Small but supportive team

About Carrier

-A global leader in high-performance building technologies, with a focus on energy-efficient solutions. -Started as part of United Technologies, Carrier has a long history of innovation in HVAC, refrigeration, and fire safety. -Their product portfolio includes systems for heating, ventilation, air conditioning, refrigeration, and fire detection. -Carrier has contributed to significant projects worldwide, from large commercial buildings to sustainable residential solutions. -With a focus on reducing environmental impact, Carrier integrates cutting-edge technology in its products. -From smart building management systems to integrated refrigeration solutions, Carrier leads in the energy-efficient building sector.

Sector Specialisms

Interview Process

-initial call with sourcing/recruitment team -interview with the manager