Customer Service Advisor - Energy (Leicester)

Overview

Assist customers with energy bills, meters and tariffs, solving queries end‑to‑end.

Key Responsibilities

• customer support
• vulnerable assistance
• bill guidance
• meter help
• tariff assistance

Tasks

-🤝 Look out for those who need it most. From customers struggling to pay their bills to those in vulnerable situations, you’ll bring empathy, patience, and the right support every time. -⚡ Making energy easy. Cutting through the jargon and helping customers understand their bills, meters, and tariffs without the headache.

Requirements

• problem solving
• fast fixes
• energy knowledge
• customer focus
• communication

What You Bring

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. We’re not here to read scripts or tick boxes. We’re here to shake things up, to make energy better for our customers and the planet. That means real conversations, real problem-solving, and real impact. -💡 Solving problems like a pro. Whether it’s a billing query, a meter issue, or a complex energy conundrum – you’ll be on it, finding the best fix fast.

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Benefits

What’s in it for you? 👀💡 🚗 EV salary sacrifice – drive electric & save 💰 🚴 Cycle-to-work scheme 📈 Share options – own a little piece of the pie 🥧 🍏 Fully stocked kitchens – snacks = fuel = happiness 🎉 Weekly ‘Family Dinner’ catch-ups Sound like your kind of place?  We want to hear from you A bit about the role:Location - Central Leicester Our need - Immediate startersSalary - £24,600Hours - Full TimeOur process usually takes up to 4 weeks, but we’ll always do our best to flex around what works for you, this is what you can expect - First Stage Interview – You’ll be able to speak to one of the team or record your responses to pre-set questions at a time that fits you. This gives you the flexibility to showcase your skills without needing to be available for a live interview. Prep Call – After your first interview, you’ll arrange a call with someone from the Talent Team. They'll give an overview of what you need to know to succeed in the next stage, the Discovery Day. Discovery Day – This is an opportunity to meet potential future colleagues and participate in activities, including group exercises, role plays, and one-on-one interviews. It's designed to give you a taste of the company culture and the type of work involved. Along the way, you’ll chat with our recruitment team and your Recruiter will help you throughout different stages. Got any burning questions before then? Drop us a message at [email protected] and we’d love to help!Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. 🎉 Weekly ‘Family Dinner’ catch-ups Sound like your kind of place?  We want to hear from you A bit about the role:Location - Central Leicester Our need - Immediate startersSalary - £24,600Hours - Full TimeOur process usually takes up to 4 weeks, but we’ll always do our best to flex around what works for you, this is what you can expect - First Stage Interview – You’ll be able to speak to one of the team or record your responses to pre-set questions at a time that fits you. This gives you the flexibility to showcase your skills without needing to be available for a live interview. Prep Call – After your first interview, you’ll arrange a call with someone from the Talent Team. They'll give an overview of what you need to know to succeed in the next stage, the Discovery Day. Discovery Day – This is an opportunity to meet potential future colleagues and participate in activities, including group exercises, role plays, and one-on-one interviews. It's designed to give you a taste of the company culture and the type of work involved. Along the way, you’ll chat with our recruitment team and your Recruiter will help you throughout different stages. Got any burning questions before then? Drop us a message at [email protected] and we’d love to help!Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. 📈 Share options – own a little piece of the pie 🥧 🍏 Fully stocked kitchens – snacks = fuel = happiness First Stage Interview – You’ll be able to speak to one of the team or record your responses to pre-set questions at a time that fits you. This gives you the flexibility to showcase your skills without needing to be available for a live interview. Prep Call – After your first interview, you’ll arrange a call with someone from the Talent Team. They'll give an overview of what you need to know to succeed in the next stage, the Discovery Day. Discovery Day – This is an opportunity to meet potential future colleagues and participate in activities, including group exercises, role plays, and one-on-one interviews. It's designed to give you a taste of the company culture and the type of work involved. Along the way, you’ll chat with our recruitment team and your Recruiter will help you throughout different stages. Got any burning questions before then? Drop us a message at [email protected] and we’d love to help!Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. 🚗 EV salary sacrifice – drive electric & save 💰 Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic! 🚴 Cycle-to-work scheme Salary - £24,600 Prep Call – After your first interview, you’ll arrange a call with someone from the Talent Team. They'll give an overview of what you need to know to succeed in the next stage, the Discovery Day. Discovery Day – This is an opportunity to meet potential future colleagues and participate in activities, including group exercises, role plays, and one-on-one interviews. It's designed to give you a taste of the company culture and the type of work involved. Along the way, you’ll chat with our recruitment team and your Recruiter will help you throughout different stages. Got any burning questions before then? Drop us a message at [email protected] and we’d love to help!Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. Discovery Day – This is an opportunity to meet potential future colleagues and participate in activities, including group exercises, role plays, and one-on-one interviews. It's designed to give you a taste of the company culture and the type of work involved. Along the way, you’ll chat with our recruitment team and your Recruiter will help you throughout different stages. Got any burning questions before then? Drop us a message at [email protected] and we’d love to help!Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. -📞 End-to-end service. No endless transfers or passing the buck – you’ll handle queries from start to finish, including complaints, making sure customers get the right help the first time. -❤️ Treat every customer with the care you’d give gran. We believe in warmth, kindness, and going the extra mile – because that’s what good service looks like -🧠 Thinking on your feet. No scripts, no robotic responses – just real conversations where you listen, understand, and deliver solutions that make sense. -⭐ Live for great customer service. You get a kick out of helping people and making their day that little bit better. -🌍 Making a difference. Whether it’s helping someone struggling with their energy bills or advising on greener energy choices, you’ll have a real impact.

About Octopus Energy

-Founded with a mission to disrupt the energy sector with clean and affordable solutions. -Revolutionized the way consumers access renewable energy by making it easier and cheaper to switch to green energy. -A leader in the UK’s transition to renewable energy, specializing in solar, wind, and other clean technologies. -Through innovative technology and a customer-first approach, the company scales up energy solutions for homes and businesses. -Operates in multiple countries, providing both residential and commercial clients with green power and smart energy services. -Created a cutting-edge energy platform, Octopus Energy Power, that optimizes energy use and reduces costs. -Focuses on using technology to simplify energy management and reduce carbon footprints for consumers worldwide. -In addition to supplying energy, Octopus invests heavily in infrastructure to drive the future of energy generation and storage. -Has an impressive portfolio of projects that span across solar and wind farms, creating a large impact on the renewable energy landscape. -Known for a commitment to reducing reliance on fossil fuels while maintaining reliable and cost-effective energy solutions.

Sector Specialisms

Interview Process

-first stage interview – live or recorded responses to pre‑set questions. -prep call – talent team overview before discovery day. -discovery day – group exercises, role‑plays and one‑on‑one interviews. -ongoing support from recruitment team and dedicated recruiter.