Leasing Manager | MAA University Lake

Overview

Oversee leasing, marketing, and resident services for an apartment community.

Key Responsibilities

• lead generation
• tour scheduling
• lease processing
• resident renewal
• service triage
• staff training

Tasks

-Responds to phone and email inquiries from prospective residents. Applies sales techniques to schedule tours of the property. Meets with prospective residents and checks the availability of units based on preferences and budget. -Ensures adherence to MAA policies and safety rules; complies with MAA policies for reporting incidents. -Supports Open Arms and other initiatives that demonstrate and enhance Mid-America’s corporate culture. -Proactively contacts residents with expiring leases to propose renewals and close the renewal of the lease in advance of the lease expiration. Communicates and reinforces the resident value proposition to overcome resistance and secure renewal agreements. -While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. -Prepares and maintains a file for each resident according to policy and procedures. -This job operates in a professional office environment with frequent exposure to the outdoors and adverse weather conditions. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. -Monitors the property landscape and other attributes to identify and report potential safety hazards and concerns and to ensure quality property aesthetics. -Develops and initiates creative and innovative methods to increase the quantity and quality of incoming prospective residents. Assists with marketing efforts in the community to promote positive awareness of the property and increase traffic of prospective residents. Contacts prospective residents by phone to market the property and schedule tours. -Provides on the job training and coaching to leasing staff. May participate in the recruitment and selection process of new leasing staff. May provide input and contribute to the performance management of leasing staff. -Attends and participates in training programs and events which may require air travel. -Receives and corresponds with residents regarding service or other needs. Prepares work orders for service and triages requests to staff members as appropriate. Promotes positive resident relations and provides customer service and responsiveness to resident needs and concerns. -Collects required information from prospective residents to qualify residents for a lease. Completes all forms and data entry associated with leasing activities. -Performs leasing of apartment units at the assigned property to prospective residents by communicating the value of residence at the assigned property. -Provides direction and guidance to staff performing leasing and marketing, and customer service for the assigned apartment community. -Maintains information on incoming prospects daily and shares with the leasing staff and property management as needed. -Notifies prospective resident of approval or disapproval. Assists qualified prospective residents with completing lease agreement and collects initial rent and deposit payments. Assists new residents with the move-in process.

Requirements

• leasing
• marketing
• bachelor
• ms office
• cam
• customer service

What You Bring

-Leasing and/or marketing management experience preferred -Communicating openly and with integrity -Bachelor’s degree strongly preferred -Knowledge of apartment management laws and regulations at the federal, state, and local levels -Organizational skills to maintain records and schedules -Sales knowledge, skills and abilities to sell products and services to new and existing customers -Skill and ability to clearly and concisely communicate verbally and in writing -Ability to maintain confidentiality and maintain appropriate discretion -Creative marketing skills to generate consumer interest and engage prospective residents -High school diploma/GED and one or more years of experience in apartment leasing required -Adheres to a varied work schedule, including weekends and some holidays, as required to be available to current and prospective residents. -This position requires the ability to occasionally lift office products and supplies, up to 20 pounds. -Proficiency with Microsoft Office applications (Word, Excel, Outlook and PowerPoint). -Customer service skills and conflict resolutions skills to overcome objections and resolve issues -CAM or NALP certification preferred -Ability to visually inspect units, grounds, and other aspects of the property to determine adherence to standards

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About Maa

-Founded in 1977 by George E. Cates, it started as a regional apartment investor and became a publicly traded REIT in 1994. -Headquartered in Germantown, Tennessee, it operates nearly 300 communities in growth regions of the Southeast, Southwest, and Mid-Atlantic. -Listed on the S&P 500, the company has expanded through significant acquisitions, including Colonial Properties (2013) and Post Properties (2016). -Its operations include full-cycle real estate activities from acquisition to property management, focusing on high-quality multifamily properties.

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