Front Desk Agent - DoubleTree by Hilton Asheville - Biltmore

Overview

Front Desk Agent greets guests, manages check‑in/out, reservations, and concierge services.

Key Responsibilities

• guest requests
• room coordination
• guest assignment
• check‑in
• check‑out

Tasks

-Accommodate guest requests whenever possible -Coordinate room status with our other hotel teams -Assign and register guests to available rooms -Represent the hotel through all stages of a guests' stay, from check-in to check-out

Requirements

• considerate
• creative
• confident
• concierge
• policy knowledge
• facilities

What You Bring

-Be a considerate, creative, and confident concierge -Familiarize yourself with all Biltmore Farms policies, procedures, and facilities

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Benefits

-Friendly and supportive work environments -Fun wellness program with annual bonus of up to $600 -Paid time off and paid holidays -YMCA membership monthly discount -Hilton brand hotel discounts for you, your family, and your friends -Outstanding medical, dental, and vision benefits coverage -Parental leave with up to 6 weeks available for birth, adoption, and fostering -401K retirement plan with employer matching program -$17.00 per hour starting pay -Incredible employee learning and growth opportunities

About Biltmore Farms

-Transformed from the Southeast’s largest dairy farm into a community‑development firm with diverse real estate holdings. -Built mixed‑use urban villages like Biltmore Park Town Square combining shopping, living and dining. -Develops master‑planned residential neighborhoods such as Biltmore Lake and Fox Run Preserve. -Operates hotels including the LEED‑certified Hilton Asheville Biltmore Park, blending heritage and hospitality. -Maintains commercial real estate assets, leasing and managing properties across Asheville region. -Adaptive reuse is a hallmark—turning an old dairy plant into a full‑service hotel rooted in local history. -Preserves green space and mountain beauty while integrating thoughtful growth into community fabric.

Sector Specialisms

Security Clearance

-criminal history disclosure and screening process after a written offer. -employment eligibility verification through e‑verify.