HR Specialist - Services

Overview

Oversee cafeteria & transport services, vendor contracts, compliance, and employee satisfaction.

Key Responsibilities

• vendor management
• service scheduling
• compliance monitoring
• risk management
• audit billing
• employee satisfaction

Tasks

-Partners with vendors to measure service and improvement proposals. -Responsible for promoting compliance with all procedures for correct use of the services. -Responsible for ensuring correct scheduling of services in regular time and overtime. -Provides optimal and effective solutions to complaints/suggestions made by Bosch associates and encourages its work team to maintain a service attitude in these situations. -Makes sure all activities are performed within the applicable security guidelines. -Responsible for evaluating risks that may lead to service failures and for seeking solutions and managing the necessary support to mitigate them. -Administers the Cafeteria and Transportation Committees, verifies active participation of members in incident reporting and promotes the generation and implementation of improvement actions. -Encourages the active participation of the team in search of innovation ideas to improve the Service. -Verifies the services provided are within the agreed terms per contract regarding Cost, Quality and Service. -Responsible for ensuring that the billing and payment processes to suppliers are carried out in a timely manner. -Use the knowledge, experience influence and escalation to assure the definition and deployment of practical procedures and protocols for the successful execution of events and contributes to the satisfaction of our customers. -Responsible for maintaining all legal requirements that concessionaires must comply with Bosch and any government agency. Subject to audits. -Performs periodic audits to assure service alignment to contractual agreed conditions as well as veracity and accuracy of invoices. -Administers Cafeteria and Transportation services through the selected vendors. -Is accountable for Employee Satisfaction Metrics for Cafeteria and Transportation services.

Requirements

• mexican law
• bilingual
• problem solving
• ms office
• sap
• 5 years

What You Bring

-Strategic and analytical thinking. -Positive response to feedback and strong emotional intelligence. -Knowledge and background in Mexican Labor Law and Government regulations. -Strong bilingual communication skills in Spanish and English (verbal and written). -Service leadership (good planning, organization and time management). -Knowledge / experience in Problem Solving process and tools. -3-5 years experience in Employee services role in multinational/ industrial environment desirable. -Knowledge / experience in resourcing tools and methods. -Computer skills (MS Office). Desirable knowledge in SAP.

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