Senior Delivery Manager - Passenger Assist

Overview

Manage delivery of Passenger Assist digital services, overseeing agile teams & stakeholder coordination

Key Responsibilities

• scrum master
• sdlc design
• release planning
• risk management
• capacity planning
• stakeholder reporting

Tasks

-Understand and represent user needs and product features and limitations to ensure the roadmap delivers on both customer and TOC expectations -Work with Service delivery to ensure a seamless handover and minimal disruption to the service during transitions -Lead transition activities from the project phase to live service and Business-as-Usual (BAU) operations -Define and design the end-to-end delivery (including development) process in line with the SDLC -Ensure ongoing maintenance and continuous improvement throughout the SDLC (i.e., SIPOC if applicable) -Ensure estimates are provided with the appropriate level of accuracy, confidence, and contingency working alongside the Commercial Lead -Act as Scrum Master for main Agile ceremonies -Lead unblocking activities, implementing effective solutions where possible or manage escalations to the Programme Manager when necessary -Evaluate and mitigate risks associated with releases -Contribute to reprioritisation of the programme roadmap as part of the leadership team and driving those changes forward throughout all stages of the SDLC -Review and manage delivery workload and capacity to ensure optimal resource utilisation and timely delivery of milestones -Oversight of the End-to-End delivery processes and workflows (i.e., SIPOC) -Maintain up-to-date records and provide regular status updates to stakeholders -Manage and coordinate end-to-end delivery of selected workstreams within the Passenger Assist programme of work -Communicate any resourcing needs to the Senior Project Manager -Support Programme/Senior Project Manager to ensure all commercial agreements and contracts support delivery objectives -Maintain regular engagement with User Groups when required in coordination with the Business Relationship Lead -Facilitate clear communication and collaboration within the team -Provide end-to-end delivery and project management capability from initial scoping through to transition to live service deployment -Track progress within sprints, identify and report any delays or changes, and adjust plans as necessary to meet deadlines -Ensure the delivery aligns with user expectations and requirements -Updates to RAID log to monitor and manage potential threats to delivery -Manage the delivery activities in line with the Service Development Lifecycle (SDLC) delivery team to drive progress, minimise rework, and resolve issues efficiently -Conduct regular delivery reviews and manage supplier relationships effectively -Updates to Status Report, detailing progress, risks, issues, and upcoming milestones -Manage the delivery approach of key suppliers, ensuring their performance meets programme expectations -Ensure the quality and accuracy of the change tracking artifacts, including regular updates to reflect enhancements brought forward by new functionality -Train Operating Companies -Work with internal and external suppliers and other stakeholders to accurately estimate effort and costs for the development of any new functionality within the roadmap -Plan the scope of approved releases into sprints, working closely with the development team and the supplier -Track the status of the programme delivery plan, deliverables, risks, issues, and blockers as aligned to the roadmap

Requirements

• delivery manager
• project manager
• agile
• sdlc
• roadmap
• stakeholder

What You Bring

-Experience working with programme teams and technology specialists in the creation of digital consumer products (e.g. websites and apps) -At least three years' experience of being a Delivery Manager or Project Manager within complex programmes -Proactive and comfortable working through ambiguity -Strong work ethic with a real commitment to continuous improvement and working as a team -Approved In scope / Out of scope definition for future change request production as part of the SDLC -Strong communication skills, both written and oral, including creating detailed reports, and comprehensive documentation -Detail focussed -Experience developing and driving delivery of a roadmap -Ability to manage conflicting time and resource pressures and deal with the relevant matrix teams to resolve them -Ability to present a compelling narrative with data to influence stakeholders and implement change -Task management of a team, ideally in a matrix model. Ability to direct, steer, support, and mentor colleagues -Experience working with agile delivery teams to plan and deliver work packages -Experience delivering change within product environments and/or established live service

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Benefits

-Comprehensive delivery plan outlining milestones, timelines, and resource allocation -75% off rail travel for personal and family use, plus international rail discounts -30 Days annual leave (plus buy/sell options and additional leave for key life events) -Season ticket loan for commuting costs -Enhanced family leave - 30 weeks full pay for maternity, adoption, surrogacy, and shared parental leave -Private medical insurance (AXA PPP) including mental health and specialist care -Pension scheme - up to 11.58% employer contribution -Discounted gym membership and access to wellbeing programmes

About Rail Delivery Group

-Brings together train operators, suppliers, and industry stakeholders to represent and unify the UK rail industry. -Improves the efficiency, safety, and quality of UK rail services by fostering collaboration across the sector. -Shapes policies and strategies that influence rail infrastructure, operations, and customer experience. -Supports innovation and modernization of the rail network to ensure a sustainable and effective transport system. -Partners with government bodies and local authorities to develop strategic plans that optimize rail delivery across the country. -Spearheads projects aimed at improving operational resilience and enhancing passenger services. -Oversees initiatives aimed at making rail transport a more sustainable, efficient, and customer-centric service.

Sector Specialisms

Visa Sponsorship

-applicants requiring visa sponsorship will not be considered.