Customer Experience Coordinator would also suit a Receptionist / Office Manager / PA

Overview

Front‑of‑house and admin coordinator managing reception, diaries and office operations.

Key Responsibilities

• reception oversight
• visitor management
• meeting coordination
• diary management
• facilities liaison
• process improvement

Tasks

-Oversee reception services, ensuring a polished and efficient front-of-house function. -Order office stationery and arrange couriers. -Act as an ambassador for the business, ensuring a positive first impression at all times. -Deliver a warm, professional welcome to all visitors, clients, and colleagues. -Support wider Infrastructure events. -Support Personal Assistants with diary and meeting management as required. -Act as the main point of contact for facilities reception-related matters in the flagship office. -Manage the visitor journey end-to-end, including sign-in, hospitality, and guiding them to meeting rooms. -Oversee the coordination of internal and external meetings, including room setup, technology, and catering requirements. -Coordinate diaries for one of the Directors, ensuring effective scheduling and prioritisation. -Manage meeting room bookings, resolving conflicts and ensuring optimal utilisation of space. -Identify opportunities to improve office processes, systems, and visitor experience, embedding best practices.

Requirements

• microsoft office
• scheduling tools
• office admin
• reception
• gcse

What You Bring

-Confident user of Microsoft Office and digital scheduling/room booking tools. -Experience in an office administration, facilities, or reception/front-of-house role. -Strong organisational skills with proven experience in diary management and meeting coordination. -Educated to GCSE level

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Benefits

-Flexible and adaptable working -Car scheme and Private Medical Insurance (if applicable to role) -Annual bonus scheme -Recognition scheme and long service awards -Generous holiday entitlement with the option to buy five days -Contributory pension scheme -We also provide the option to participate in our share-save scheme; discounts including cycle to work and gym membership; a support and advice service for colleagues and their families, and more. -Mentoring programmes and continuous learning support

About Morgan Sindall Infrastructure

-Delivers critical national projects in energy, rail, highways, and water. -Specializes in major energy frameworks, including grid upgrades and windfarm links. -Provides comprehensive water expertise from sewerage to the Thames Tideway super-sewer. -Conducts nuclear decommissioning and power infrastructure work at sites like Sellafield. -Works on high-profile transport hubs, including Liverpool Street roof renewal and station expansions. -Balances large-scale engineering with regional projects to bridge communities and shape infrastructure.

Sector Specialisms