Shift Station Manager

Overview

Lead station operations, safety, and customer service at St Pancras.

Key Responsibilities

• incident management
• process improvement
• stakeholder collaboration
• safety compliance
• leadership
• innovation

Tasks

-🚨 Managing Incidents and Emergencies with Confidence Act as the primary point of contact during operational incidents, emergencies, and security situations. Coordinate responses, communicate effectively with stakeholders, and ensure that safety remains the top priority at all times. -🔧 Driving Operational Excellence and Innovation Identify opportunities to improve station performance, enhance the customer experience, and streamline processes. Contribute to strategic planning and help shape the future direction of our stations. -🤝 Collaborating Across the Network Build strong working relationships with train operating companies, retail partners, contractors, and other stakeholders. Work together to ensure that station operations run smoothly and that customer needs are met with professionalism and care. -🧭 Leading with Purpose and Integrity Provide clear, confident, and compassionate leadership to your team. Foster a culture of accountability, respect, and continuous improvement. Support team members in their development and ensure they have the tools and guidance needed to succeed. -🛡 ️ Championing Safety, Accessibility, and Compliance Ensure that all station activities comply with relevant safety, environmental, and accessibility regulations. Promote a proactive safety culture and take swift action to address any risks or concerns.

Requirements

• data analysis
• team leadership
• budget management
• safety management
• railway ops
• customer service

What You Bring

-Proficiency in IT systems, data analysis, and operational reporting -Demonstrated experience in leading and developing teams in a fast-paced, customer-facing environment -Commercial awareness, including experience managing budgets or contracts -A willingness to undertake and complete safety and incident management training -Familiarity with railway operations, transport systems, or infrastructure improvement projects -Previous experience in safety management, incident response, or accident investigation -Strong decision-making skills, with the ability to remain calm and effective under pressure -A genuine passion for delivering outstanding customer service -A proactive and solutions-focused mindset, with excellent planning and organisational abilities

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Benefits

-5 days paid volunteering leave -‘my benefits' – our discounted online shopping site -People with disabilities or long-term health conditions -Veterans and individuals returning to work after a career break -The chance to be part of a forward-thinking organisation that is shaping the future of international rail travel -Access to a wide range of training, development, and progression opportunities -75% subsidy on rail season tickets (including London underground) -Excellent choice of pension schemes -Two weeks paid reserve leave for our armed forces community -75% off leisure rail travel for you and your family -Bonus scheme -A supportive and inclusive team culture that values your voice and your growth -Training, development and employee assistance programme available -28 days annual leave (plus bank holidays)

About Network Rail

-Responsible for managing the country’s railway infrastructure, playing a vital role in the UK's transport system. -Ensures the safe passage of trains through its management of critical railway assets. -Origins date back to 2002, when the rail infrastructure was brought into public ownership. -Based in Milton Keynes, it is a crucial player in delivering major transportation projects. -Typical projects include track renewal, station modernization, and large-scale electrification efforts. -Oversees one of the world’s most complex and busiest rail networks, with significant investment in improving connectivity across the UK. -Focuses on maintaining safety and operational efficiency through cutting-edge technology and engineering solutions. -Collaborates with train operators and local authorities to ensure seamless travel experiences for passengers. -Delivers the High Speed 2 (HS2) project, set to revolutionize rail travel in the UK. -Committed to improving sustainability and reducing the environmental impact of rail transport.

Sector Specialisms

Security Clearance

-must obtain security vetting clearance with a verifiable 3‑year uk address history. -must pass a drugs and alcohol test; a positive result disqualifies the candidate and triggers a 5‑year ban. -all background check results are stored in the sentinel database for safety‑critical roles.