Bilingual Customer Service and Rebate Processing Specialist

Overview

Process rebates & provide bilingual customer support for utility clients.

Key Responsibilities

• customer service
• troubleshooting
• file management
• data verification
• team collaboration

Tasks

-Provide customer service activities such as responding to emails and phone calls. -Provide basic troubleshooting and recommend solutions -Maintain electronic filing system of applications, rebates and other supporting documents. -Receive data and sourcing documents, compile, sort, interpret and verify data to be entered. -Communicate effectively as part of team approach with other departments in servicing customers.

Requirements

• high school
• bilingual
• 10-key
• microsoft
• call center
• detail-oriented

What You Bring

-Able to follow directions as they are given. -Minimum of a high school diploma or equivalent -Excellent written and verbal communication skills. -English and Spanish fluency. -Strong attention to detail -Proficiency in 10-key data entry from computer keyboard. -Experience with various Microsoft programs, including Word, Excel, Access -Strong organizational and prioritization skills and ability to multi-task -Experience in a data entry processing and customer centric call center environment preferred. -Must be able to an 8-hour shift as assigned within the hours of 8 am to 6 pm Arizona time. -Minimum 6+ months of related work experience in a call center environment

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About Resource Innovations

-Merged with Nexant in 2021 and backed by Morgan Stanley Capital Partners in 2024, accelerating its scale and reach. -Specializes in transforming utility operations through demand-side management, software systems, and advisory services. -Works on diverse projects—from residential weatherization to grid modernization, electrification, and utility marketplaces. -Operates globally but retains utility-scale focus, delivering integrated energy solutions at significant scale.

Sector Specialisms

Security Clearance

-comprehensive background check required -reference check required -pre‑employment drug screen may be required if applicable