CUSTOMER SERVICE REP II - SSC

Overview

Handle inbound calls, process orders, and provide customer support for tile products.

Key Responsibilities

• order entry
• customer service
• account management
• report preparation
• acd system
• logistics coordination

Tasks

-Provides customer account management in a call center environment, which may include, but is not limited to, order entry, order inquiry, product information, order status, pricing, stock check, and transportation management. -Interfaces with various groups including, but not limited to, internal teams and SSCs, to address customer inquiries and order issues from order entry to order delivery. -Responsible for keying in orders, processing faxes, and preparation of reports. -Provides customer service for a high volume of inbound calls using ACD (Automated Call Distribution).

Requirements

• high school
• ged
• 3+ years
• call center
• customer service

What You Bring

-High School Diploma or GED equivalency required. -3+ years of call center or customer service experience.

People Also Searched For

About Dal-Tile Llc

-Produces stylish and durable tile options for residential and commercial markets. -Showcases the latest trends in design, texture, and color through award-winning collections. -Operates multiple manufacturing plants and distribution centers across the United States. -Known for innovative and sustainable tile solutions that enhance spaces and last over time. -Caters to a wide range of project sizes, from home renovations to large-scale commercial builds. -Continuously pushes boundaries in design and technology with eco-friendly production methods.

Sector Specialisms