Technical Support Specialist - Yardi

Overview

Administer and support Yardi systems, develop reports/ETL, and resolve complex tickets.

Key Responsibilities

• report development
• ticket resolution
• automation
• etl loading
• stored procedures
• user training

Tasks

-Develop simple to complex YSR reports in Yardi -Respond to and resolve complex support tickets related to Yardi software -Work closely with development teams for escalated issues that require specialized attention -Automation: Automating report/functions in Yardi, creating packages (SQL Script), Task Runner, Report Scheduler, Notification, Critical Dates -Document support interactions and maintain accurate records of issues and resolutions -Create and upload ETL file for different business functions -Collaborate with internal customers to troubleshoot and find solutions for technical issues -Create stored procedures, system validations, email notifications and schedule tasks -Provide guidance and training on software functionalities to enhance user experience

Requirements

• yardi
• mysql
• oracle
• pl/sql
• bachelor's
• 5+ years

What You Bring

-Proficiency in using Yardi software features and functionalities. -Familiarity with customer service best practices and support ticketing systems. -Solid understanding of property management processes -Excellent communication skills, both written and verbal. -Minimum 5 years of technical support experience with Yardi or similar property/real estate management software. ERP: Yardi voyager, Orion, Rent Café -Strong problem-solving skills and the ability to work independently. -Bachelor's Degree - Information Technology and Software Engineering -DB: MYSQL, Oracle, PL/SQL -Reporting Tools: YSR (Yardi Spreadsheet reporting), Correspondence, Adhoc reporting, Columnar scripting -Will work 8:00 AM to 5:00 PM US Pacific Time (PST) -YSR Dashboards -Fluent in English

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Benefits

-Fully remote

About Bridge33 Capital

-Headquartered in Seattle with offices in Las Vegas and Denver, it operates across more than 23 states. -Their acquisition strategy focuses on value-add commercial retail — buying well-located assets and infusing them with capital and management expertise. -Projects range from grocery-anchored power centers to open-air shopping plazas in mid-sized U.S. markets. -Built on an entrepreneurial ethos, they combine disciplined underwriting with intense property management to unlock hidden value. -A standout fact: they operate their own property management and construction teams in-house, offering total control and speed. -Through fast execution and nimble operations, they’ve earned a reputation for turning retail assets into reliable income generators.

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