Room Service Server

Overview

Deliver guest food and beverage orders to rooms, ensuring service standards.

Key Responsibilities

• order delivery
• cash handling
• station setup
• quality control
• amenity delivery
• floor sweep

Tasks

-Deliver orders according to established standards. -Perform all cash handling responsibilities in accordance with Highgate policies and procedures. -Perform opening and closing procedures and side-work duties according to station rotation assignment, established checklist, and hotel's operating policies and procedures. -Call all guests before delivery of order. -Attend all hotel required meetings and trainings. -Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. -Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. -Breakdown trays of soiled dishes and linen in the dishroom according to established standards. -Prepare station in anticipation of the day’s business. Stock work areas with china, glassware, linen, coffee pots, napkins and ensure that stock is clean and polished. -Respond to customer needs, issues, comments and problems to ensure a quality experience and enhance future sales. Report all communications to immediate shift supervisor. -Prepare and deliver amenities. Replenish as needed. -Ensure overall guest satisfaction. -Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. -Conduct floor sweeps and retrieve all food and beverage trays in order to maintain established sanitation guidelines. -Ensure quality of food & beverage being delivered and communicate with Manager/Kitchen. -Maintain a friendly and warm demeanor at all times. -Set-up and deliver all food and beverage orders in accordance with established guidelines, procedures and policies as prescribed by Highgate Standards. -Set-up and deliver all VIP amenities. -Communicate guest needs to proper department. -Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees. -Service guests with all food and beverage requirements in an attentive, courteous, and efficient manner. -Handle guest’s complaints and communicate to management. -Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. -Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. -Answer the telephone according to standards. -Perform cashiering functions by closing checks and preparing end of shift paperwork.

Requirements

• pos
• high school
• problem solving
• communication
• multitasking
• initiative

What You Bring

-Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. -Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. -Must be able to maintain confidentiality of information. -Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. -Must be able to multitask and prioritize departmental functions to meet deadlines. -Be familiar with the operation of the P.O.S system. -High School diploma or equivalent and/or experience in a hotel or related field preferred. -Must be able to cross-train in other hotel related areas. -Must be able to show initiative, including anticipating guest or operational needs. -Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. -Be familiar with the organization of the Restaurant(s), lounge, and Room Service and know the function of each job position. -Have a thorough knowledge of menus and current specials and up-sell items to guests.

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About Highgate

-Specializes in identifying and unlocking value across the hospitality and real estate sectors. -Has a strong presence in major markets worldwide, with a diverse portfolio spanning luxury, boutique, and extended-stay properties. -Expertise includes hotel operations, development, asset management, and investment strategies. -Approach focuses on strategic acquisitions, partnerships, and repositioning of underperforming assets. -Notable projects include the management of high-end hotels in prime locations, ranging from urban centers to resort destinations. -Known for innovative strategies and the ability to transform and enhance real estate properties. -Continuously leverages market insights and technology to stay at the forefront of the hospitality and real estate industries.

Sector Specialisms