Service Engineering Specialist

Description

Accountable for determining root cause and corrective action for issues affecting product in service working with other departments and suppliers as required. Responsible for documenting and releasing instructions to complete retrofits. Also, responsible for the general support of field staff.

• Assign a Risk Priority Number to every FSAR (Field Service Action Report) to determine the priority of the issue and assist with managing work queues.
• Answer incoming calls from internal and external customers or internal field staff and take appropriate action to resolve issues.
• Co-ordinates own tasks to ensure schedule dates are met considering Supplier and Customer timelines.
• Assists with controlled testing of components and installations to meet contractual obligations, ensure product reliability, and verify component fit.
• Resolves customer problems or complaints effectively and in a timely manner.
• Create instructions to service or service bulletins with clear information for the field staff to complete the repair. This may require field work to determine root cause and corrective action.
• Supply Technical Publications Department with updated information for the manuals as well as suggestions on how to improve the information in our manuals.
• Recommend course of action to solve problems brought to the department by the field staff or the customer directly.
• Investigate, identify and resolve product problems of varying difficulty with the appropriate department(s), including suppliers. This includes documenting and providing SCANs for supplier issues.
• Stay up to date with training on pertinent systems in our vehicle to enable the technical services group to be intimately familiar in all aspects of our vehicle.

Requirements

*Travel up to 10% may be required across Canada and the US*

• Technical aptitude with a Bachelor of Science in Engineering, Engineering Technology Diploma or a combination of equivalent education and engineering experience will be considered. (Mechanical/Manufacturing)
• Strong organizational and time-management skills with the ability to manage multiple priorities in a fast-paced environment.
• Ability to advance your career with a growing company.
• Exceptional customer service experience and problem-solving skills.
• Strong verbal and written communication skills.
• Experience with air brakes, engines, transmissions, and general troubleshooting considered assets
• Registered (or eligible to be registered) as a Professional Engineer or Certified Engineering Technologist.

Benefits

• Employee social committee organizes numerous events throughout the year, including summer barbecues, holiday festivities, sporting events and tournaments, and much more.
• A continuous learning environment.
• Competitive Wages.
• Ongoing employee development through a variety of in-house training initiatives along with tuition subsidies for courses at outside institutions.

Training + Development

Interview process

Visa Sponsorship

Security clearance