Aftersales Manager

Overview

Manage aftersales operations, team, revenue, and customer satisfaction in automotive.

Key Responsibilities

• customer relationships
• kpis monitoring
• software tracking
• upselling
• team management
• aftersales strategy

Tasks

-Develop and maintain strong relationships with customers to generate repeat business -Maintain a high level of professionalism and phone etiquette when interacting with customers -Stay up-to-date with industry trends and advancements in aftersales practices -Develop and implement strategies to maximize aftersales revenue and profitability -Monitor and analyse KPIs to identify areas for improvement -Collaborate with other departments to ensure seamless coordination of aftersales activities -Manage a team of aftersales staff, providing guidance, training, and performance evaluations -Utilize software systems to track customer interactions, sales data, and service history -Implement upselling techniques to increase revenue from aftersales services -Ensure efficient and effective handling of customer inquiries, complaints, and warranty claims

Requirements

• crm
• aftersales
• upselling
• leadership
• communication
• organizational

What You Bring

Seeking an experienced and motivated Aftersales Manager to join the team. As the Aftersales Manager, you will be responsible for managing the aftersales operations of the company, ensuring customer satisfaction and driving sales growth. This is a key leadership role that requires excellent communication, organizational, and sales management skills. -Experience in upselling techniques and strategies -Previous experience in aftersales management or a similar role -Excellent organizational skills with the ability to prioritize tasks effectively -Proficient in using CRM and sales tracking software -Strong sales background with a track record of achieving targets -Exceptional communication skills, both verbal and written -Demonstrated ability to lead and motivate a team

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Benefits

-Basic Salary - £60,000 -OTE – up to £90,000 -Working hours: 7: 00 - 5:00 (Flexible) -Monday - Friday + 1 in 3 Saturday mornings -Company car -33 days annual leave

About House Recruiting

-Began as a HR recruitment specialist and grew through consultative, site-integrated work. -Blends recruitment, employer branding, and marketing consultancy to create a unique approach. -Operates from WeWork or client sites across London and Surrey, adapting to diverse industries and locations. -Provides permanent and contract placements for roles like HR, finance, IT support, legal support, business support, PA/secretary. -Specializes in property, estate agency, media, exhibition & events, marketing operations, sales, and administrative functions. -Guides firms through redundancy with job-search training and assists internal teams with careers page and process reviews.

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