Advance Metering Infrastructure (AMI) Ops Tech I or II

Overview

Monitor and troubleshoot AMI meter orders, resolve issues remotely, ensure compliance.

Key Responsibilities

• spatial analysis
• data recovery
• data analysis
• ami ops
• gis mapping
• meter monitoring

Tasks

-Use spatial analysis to ensure the appropriate action is taken to restore meter communication. -Use secure applications to recover missing read data enterprise wide on a daily basis. -Supports the company's goals and represents the company positively and professionally -Performs data analysis/root cause investigations and responds to requests from adjacent organizations and internal customers. Performs complex transactional tasks to support daily operations. -Utilize AMI Ops work allocation software, customer system application, service order application, and outage management information to identify, investigate and take appropriate action upon meter orders. -Develop AMI technical expertise necessary to analyze and resolve basic AMI communication issues or order sync issues. -Utilize GIS mapping software to investigate individual and large-scale network issues. -Use Duke Energy customer, billing, work management and outage information systems to investigate account history to ensure appropriate actions are taken on meters and orders. -Review, process, and take timely action on multiple reports and status dashboards regarding the state of meter orders. -Monitor AMI network communication and service order statuses to identify meter communication failure at the network level and individual meter level. -Develops positive working relationships to effectively coordinate work activities.

Requirements

• associate degree
• excel
• power bi
• gis
• smart meter
• duke energy

What You Bring

-Demonstrates effective oral and written communication skills. Maintains accurate records and files. -Experience in the Utility Industry -Experience with Duke Energy work management systems. -In addition to required degree, two (2) or more years of related work experience. -Strong written and oral communication skills. -Experience with Duke Energy billing and customer systems. -In lieu of Associate’s degree(s), High School/GED AND two (2) or more years related work experience -Intermediate Computer Experience (Outlook, Excel, Power Bi, Sharepoint, etc.) -In lieu of Associate’s degree(s) AND two (2) or more years related work experience listed above, High School/GED AND four (4) or more years related work experience -Knowledge in work allocation functionality and design including queues, exception prioritization, meter order automation, estimation issue types, and reporting. -Experience with GIS mapping software. -Demonstrated ability to work with a variety of individuals from various socio-economic, cultural and ethnic backgrounds. -Advanced knowledge of Microsoft Excel and Power Bi -Associate’s degree in Technology, Engineering or other related degree -Understanding of smart meter head end systems and communication devices including but not limited to mesh and cellular meters, connected grid routers, range extenders. -Knowledge and experience with smart grid head end system network directories.

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Benefits

-Hybrid – Work will be performed from both remote and onsite locations after the onboarding period. However, hybrid employees should live within a reasonable commute to the designated Duke Energy facility.

About Duke Energy Corporation

-Grew from a regional power provider into one of America's largest energy holding companies. -Manages a diversified generation portfolio—coal, gas, nuclear, hydro, wind and solar. -Typical projects include grid modernization, pipeline infrastructure, renewable energy build-outs and nuclear operations. -Charlotte headquarters anchors an iconic LEED-Platinum skyscraper reshaping the city skyline.

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