Parts Specialist

Overview

Assist customers, identify/gather generator parts, process orders, and support service team.

Key Responsibilities

• parts research
• backorder monitoring
• order entry
• pricing support
• customer service
• on-call support

Tasks

-Conduct research for purchase order discrepancies, past due items, and suggest corrections. -Provide parts recommendations based on technical knowledge and customer needs. -Support the Service Department with product pricing and availability requests. -Monitor backorders daily to ensure prompt receipt and delivery. -Greet and assist customers via walk-ins, phone calls, and email inquiries. -Enter orders into internal and external systems once verified. -Research and identify parts using electronic and paper catalogs, providing accurate estimates and availability information. -Collect and process detailed customer order information, including payments. -Participate in on-call rotation to support after-hours needs.

Requirements

• high school
• microsoft office
• parts experience
• problem solving
• mechanical aptitude
• customer service

What You Bring

-High school diploma or GED. -Proficiency in Microsoft Word, Excel, Teams, Outlook, and online vendor/order systems. -2+ years of parts experience. -Ability to calculate discounts, percentages, and other basic figures. -Ability to define problems, analyze data, and develop solutions. -Strong organizational skills with exceptional attention to detail. -Knowledge of marine, power generation and/or industrial diesel engines. -Ability to lift up to 30 lbs. -Mechanical aptitude and ability to interpret technical information. -Strong customer service and communication skills (in-person, phone, and email). -Valid driver’s license.

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Benefits

-Paid time off (PTO) and company holidays -Employer-paid life and disability insurance -401(k) retirement plan with company match -Wellness programs and employee assistance resources -Gain exposure to marine and power generation industries. -Training and professional development opportunities -Medical, dental, and vision insurance -Opportunities for training, career growth, and professional development.

About Mshs

-Headquartered in Fort Lauderdale with full-service workshops across the U.S. and operations worldwide. -Specializes in MRO for gas, diesel, dual-fuel engines, and steam, gas & hydro turbines. -Distributes OEM engine parts and control systems, partnering with brands like Daihatsu, DEUTZ, Woodward. -Integrates electronic controls, PLCs, condition monitoring, and AI-driven engine monitoring. -Operates turnkey logistics—warehousing, air/ocean freight, customs brokerage—for rapid parts delivery. -Backed by MPE Partners in 2021, enabling strategic expansion in marine and power generation sectors. -Known for high-stakes projects: mission-critical marine propulsion, industrial power plants, and defense systems.

Sector Specialisms

Security Clearance

-drug and alcohol screening required, may include marijuana testing per federal and state laws.