Jira Cloud Support Engineer [14224]

Overview

Administer and support large Jira Cloud suite, automate via ScriptRunner/Python, provide on‑call aid.

Key Responsibilities

• scriptrunner
• python automation
• github
• jsm triage
• jira administration
• confluence support

Tasks

-Leverage your expertise in ScriptRunner, Python, and Git/GitHub to automate processes, troubleshoot issues, and ensure optimal performance and reliability for our clients Atlassian ecosystem -Utilizes JSM to triage and address users requests -Administration, configuration, and ongoing support of Jira Cloud, Jira Service Management (JSM), Confluence, and related Atlassian tools -Supporting a large-scale Jira Cloud environment with approximately 30,000 users

Requirements

• jira cloud
• python
• github
• scriptrunner
• bachelor's degree
• itil

What You Bring

We are recruiting an experienced Jira Cloud Support Engineer to join our team to support our client in the automotive industry. -Ability to configure workflows, custom fields, permission schemes, issue level security -Python, GitHub, Jira Python experience -Experience with Atlassian Access and enterprise user management -Prior experience supporting Jira Cloud instances with at least 5,000 users (preferably 10,000+) -Prior administration experience with Atlassian Analytics, Jira Product Discovery, and Compass -Familiarity with ITIL practices and service management frameworks -Strong communications and organizational skills -Familiar with process control, optimization and analysis of data -Ability to construct basic scripts leveraging REST API calls -Knowledge of security best practices in Atlassian Cloud -Finance background is a plus -Familiarity with Agile and Scrum methodologies -Experience with incident and change management processes -Experience in conflict resolution and supervising a unionized workforce is an asset -Exposure to large-scale migrations or consolidations within Atlassian Cloud products -Experience with monitoring and alerting tools (e.g., Opsgenie, PagerDuty) -Experience with advanced Jira automation (native and third-party tools) -Minimum 3 years of hands-on administration experience with Jira Cloud, including Jira Service Management (JSM) -Strong scripting skills using ScriptRunner for Jira -Strong background in PC applications (Excel, Access, Word, Power Point, CATS, PFS, HPIMS, ODIMS, PSAP) -The ideal candidate will have a proven track record managing large Jira Cloud instances, a proactive approach to problem-solving, and the ability to thrive in a dynamic, fast-paced setting -Experience training or onboarding end-users and admins -Strong diagnostics and problem-solving skills -Familiarity with SAML SSO and identity provider integrations (Okta, Azure AD, etc.) -Demonstrated experience with Python development for automation and integrations -Proficiency in Confluence administration and integration with Jira Cloud -Experience providing on-call support for enterprise-scale Atlassian environments -Experience with Azure / Entra (or other Identity provider) integration is expected -Strong team player with initiative, willing to work both independently and within a team -Exposure to Atlassian Cloud-to-Cloud migrations -Familiarity with Atlassian Forge app development -Bachelor's Degree -Experience with pull requests, branching and Git fundamentals Jira -Experience with labor agreements and labor control -Experience working in a distributed or fully remote team environment -Knowledge of Atlassian Marketplace apps and their administration -Experience with collaborating with customers to configure a JSM service desk -Exposure to Atlassian Insight/Assets for asset management -Solid understanding and practical experience with Git and GitHub for version control and workflow management

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Benefits

MEDA offers an excellent referral bonus. Great candidates know great candidates. -Paid Benefits after 90 days (individual and family) – extended medical, out-of-country coverage, dental etc. -Pension eligibility, with employer match, after 1 full year of work (open enrollment every October) -Hybrid / On Call

About Meda Engineering And Technical Servicess, Llc

-Began as a Windsor-based engineering design firm and expanded to Michigan and Texas. -Evolved into two core units: engineering consulting/design and technical & professional staffing services. -Works across civil, structural, mechanical, industrial, and R&D fields, offering turnkey engineering and supplemental labor. -Known for supporting OEMs and manufacturing industries, handling program launches, model changeovers, and lean/quality improvements. -Delivers CAD/CAM design, FEA, CFD, equipment support, and drafting for complex projects. -Embeds civil engineers in municipal and research projects, developing novel construction products with university partners. -Provides staff supplementation via direct placement, contract, or contract-to-hire solutions, matching technical talent to specialized needs. -Unprisingly, many employee-developed inventions become customer property under confidential programs.

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