Service Coordinator

Overview

Organize, schedule, and manage service work coordination for crane/hoist services

Key Responsibilities

• service scheduling
• technician assignment
• quote preparation
• equipment rental
• job startup
• customer liaison

Tasks

-Organize and manage the scheduling of all service work; inspections, installs, and emergency service work -Analyze and update service scheduling including technician assignment -Track closings for monthly projections -Maintain work area, equipment, and tools in a clean and organized manner; following all Safety Guidelines -Prepare service generated quotations and submit to customers for installation work, breakdown of work completed, follow-up on quotes and purchases -Establish and maintain strong relationships with customers in order to provide the best possible service -Coordinate rental equipment (set-up and call off) for service jobs -Prepare jobs for startup - gathering parts, manuals, drawings needed, and confirms dates with customer -File and retrieve department documents, files, records, and reports -Communicate with customer and service technicians in order to assure that service jobs are completed efficiently and on time -Review technician’s work time for accuracy and completeness

Requirements

• purchasing
• excel
• crane
• communication
• supervisor
• 4 years

What You Bring

-Ordering and purchasing experience -Strong computer skills - Microsoft Word, Excel, Outlook -Knowledge of crane and hoist service industry preferred -Excellent communication skills, both verbal and written -Must successfully complete drug screen, physical and E-Verify -Ability to multi-task in a face paced environment -Previous supervisor experience -Experience with scheduling multiple employees -4 years minimum experience in an administrative, customer service or technical environment

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Benefits

-Tuition Reimbursement -A real Work life/ Home life balance -Growth and Development Opportunities including a Lifelong Learning Career Path -Market Competitive Salaries -Free Virtual Doctor visits with $0 copay (Teledoc)

About Mazzella Companies

-With a rich history of providing innovative solutions, they serve industries such as industrial, energy, and infrastructure. -The company’s expertise spans across crane systems, rigging hardware, lifting slings, hoists, and custom lifting solutions. -Typical projects include working with heavy machinery, steel, construction sites, and energy plants to move large and complex materials. -Their cutting-edge engineering services provide customized solutions that increase efficiency and safety in lifting operations. -Known for their commitment to quality, they offer tailored solutions for clients globally, meeting the unique needs of each project. -From custom fabrication to the installation of crane systems, their team is equipped to handle the most challenging lifting demands.

Sector Specialisms

Security Clearance

-must successfully complete drug screen, physical and e-verify