Regional Catering Manager

Overview

Lead and manage regional catering operations and staff across South East sites.

Key Responsibilities

• menu development
• cost control
• food hygiene
• stock management
• cash reconciliation
• operations coordination

Tasks

In addition to overseeing our visitor-facing catering outlets, you’ll also be responsible for our staff and team café areas, ensuring they remain comfortable, well-managed spaces that support our wider workforce. 1. Oversee all aspects of food preparation, service, and delivery in a high-volume, seasonal catering environment to ensure exceptional quality. 2. Lead and manage a team of permanent and seasonal staff, driving performance, customer service, and achievement of KPIs. 3. Develop and cost menus, manage food orders, and monitor theoretical vs. actual GP to stay within budget. 4. Ensure compliance with food hygiene and safety standards, including maintaining Safer Food Better Business (SFBB) and HACCP documentation. 5. Support staff development through 1:1s, training plans, succession planning, and food hygiene accreditation (Levels 1–3). 6. Enhance the food and beverage offering using fresh, local produce and aligning with customer expectations and market trends. 7. Drive customer satisfaction and loyalty by delivering high-quality service and becoming a regional leader in food and hospitality. 8. Manage operational controls, including tills, cash reconciliation, stock management, staffing levels, and cost controls. 9. Contribute to marketing and events planning, supporting the development of a customer-focused product and annual events programme. 10. Act as an Operations Coordinator, ensuring the safe and efficient running of the site as part of a rota. We’re looking for a hands-on Regional Catering Manager to lead and support our catering teams across all South East sites. This is not a desk-based role — you’ll be actively involved in kitchen operations, working alongside your teams to deliver consistently high standards of food and service. You’ll set the tone, lead by example, and ensure our cafés/restaurants are welcoming, well-run, and aligned with our values. This role is all about people — leading teams, developing talent, and creating a positive, collaborative culture. You’ll bring energy, organisation, and a passion for food and hospitality, helping us deliver memorable experiences for both visitors and colleagues alike.

Requirements

• food service
• safety
• food hygiene
• team management
• ms excel
• english

What You Bring

We’re not looking for fine-dining chefs — we’re building a team of food lovers who care about quality, consistency, and community. If you’ve got experience managing catering operations, working in kitchens, and leading teams, we’d love to hear from you. -Ability to communicate effectively in English -Experience in representing an organisation at senior level -Demonstrable experience of food service & food production in a high volume establishment to a set standard, exceeding expectations and customer perception -Knowledge of regulatory requirements associated with food hygiene licensing law, Premises licence, FSA, , EHO, trading standards -You will be contracted to work weekends & bank holidays over a 7 day rota, working 5 days out of 7 -Demonstrable experience in high volume Catering / Restaurant operation using fresh produce -Proven track record of growing income across a food and beverage operation -Proven track record of managing developing and maintaining a team to meet customer and business needs -Practical Health & Safety experience in a high volume; Cafe/Restaurant environment -Proficient IT skills – MS Word, Excel, Outlook -Excellent customer service skills, from a customer focused background with the ability to communicate at all levels

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Benefits

We understand that a well-fed team is a happy team. That’s why we focus on offering nutritious, tasty, and affordable food options that cater to a variety of needs. Whether it’s a quick bite between shifts or a sit-down meal with teammates, our catering provision plays a vital role in supporting wellbeing, morale, and productivity. Providing for our workforce isn’t just about facilities — it’s about creating a culture of care. Through our catering teams and café spaces, we aim to foster a positive working environment where everyone feels valued and supported. Across our two South East Offices, we’re proud to provide well-managed staff and team café areas that offer more than just meals. These spaces are designed to be welcoming, relaxing, and energising — places where colleagues can take a break, connect with one another, and recharge during their day. Our people are at the heart of everything we do — and we believe that looking after them starts with the basics: good food, comfortable spaces, and a sense of belonging. Our visitor centres are set in some of the most breath-taking locations across Wales, welcome over 1 million guests each year. From water sports and mountain biking to peaceful walks and scenic café views, our centres offer memorable experiences that connect people with nature — and great food plays a key part in that journey. -Beautiful location and surroundings -Free car parking -Staff discounts (restaurants, water sports and bike hire) -Supportive team and environment -Childcare voucher Scheme -25 Days annual leave plus public holidays (pro rata)

About D?R Cymru Welsh Water

-Delivers water and wastewater services to customers in Wales through a not-for-profit business model, reinvesting profits into service improvement. -Operates across a vast service area, providing essential water treatment, waste management, and distribution systems to millions of people. -Focuses on sustainability, aiming to reduce environmental impact while improving infrastructure for future generations. -Projects range from large-scale water treatment plants to small local network upgrades, enhancing water quality and reliability. -Manages water resources with a focus on efficient use and wastewater treatment processes. -Plays a significant role in the Welsh economy through employment and contributions to community well-being. -Invests heavily in technology and innovation to optimize operational efficiency. -Ensures safe, clean water availability despite challenges like climate change and increasing demand. -Aims to be a leader in water sustainability and customer service beyond its immediate service area.

Sector Specialisms